SAINT LAURENT CRM Executive
Saint Laurent - Regular
Seoul - Korea, Republic of
ABOUT SAINT LAURENT
Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concent of luxury pre-a-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fasion and revolutionized the scoio-cultural landscape.
In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continuous to position the house at summit of the luxury universe.
Today, Saint Luarent collections include women’s and men’s ready-to-wear, shoes, handbags, small leather goods, jewerly, scarves, ties and eyewear.
We are currently seeking a CRM Executive who will report to CRM Manager as part of our dynamic team in Korea.
• Responsible for Monitoring the outreach and retention of top tier clients
actively organizing training session to educate the team on latest updates
Engagement team.
strategies
director and the sales associate the optimal way to engage the client.
campaigns, CRM and event returns.
assigned amount throughout the year
Which is to be reported to the WW Client Engagement team.
the team on how to study the clients shopping habits and profile
and supports them on it.
MISSION
• Responsible for Monitoring the outreach and retention of top tier clients
• Actively looking for ways to generate reasons which improves customer
traffic and store business
• Responsible to support all store associates with our CRM platforms by
actively organizing training session to educate the team on latest updates
• Ensure the execution, implementation, and development of store CRM
initiatives by working with the Store Director, Team leaders and WW Client
Engagement team.
• Provide individual and floor feedback of employees to Store managers and
WW Client Engagement team to improve the store CRM initiatives and
strategies
• Carefully manage with the instore team the frequency of client outreaches
• Actively promote the importance of Prospect registration
• Flag’s potential clients that are at risk to drop status and align with store
director and the sales associate the optimal way to engage the client.
• Consistently monitors and follows up the performance of calling
campaigns, CRM and event returns.
• Consistently track the Clienteling budget of the store to maintain the
assigned amount throughout the year
• Responsible to communicate the latest CRM updates during daily briefings.
• Responsible to track the stores performance at in store and remote events.
Which is to be reported to the WW Client Engagement team.
• Actively develop the clienteling culture and mindset in store by educating
the team on how to study the clients shopping habits and profile
• Actively encourages the team on the importance of private appointments
and supports them on it.
• Develops strong working relationships with all store stakeholders and
ensures the implementation of a great client journey.
PROFILE
Education background: Bachelor's degree or above;
At least 5 years of experience in luxury CRM event background, and 7 years working experience in fashion industry
Excellent skills for Excel and other Office Software
Strong analytical and problem-solving skills
Good command of English
Articulate and precise in communication
Prior experience in CRM system and statistical tools will be an advantage
- Full time
- Asia
- Korea, Republic of
