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Le sfide non ti fanno paura? Sei tenace? Sei ambizioso e coltivi l’etica del lavoro che ti può permettere di intraprendere una carriera di successo nel mondo del Lusso? Se è così, saremo lieti di averti nel nostro team. Stiamo cercando persone con passione per il Lusso, voglia di fare la differenza e desiderio di plasmare il futuro del nostro business.&nbsp; Scopri le nostre opportunità di lavoro e unisciti al gruppo del Lusso più influente al mondo.

Balenciaga - Careers

BALENCIAGA Sales Associate Your opportunityThe Sales Associate is a key role in the team responsible for driving the store sales results by providing Balenciaga signature to all clients. They support their fellow colleagues and the management team and in representing the Balenciaga brand and values. How you will contribute<ul><li>Drive sales results throughout building and maintaining a strong and thoroughly updated client portfolio</li><li>Ensure client satisfaction by constantly providing the standards of Balenciaga services and values</li><li>Engage clients by building authentic and long-term relationships, from the welcoming moment to after-sales assistance</li><li>Consistently provide the highest level of professionalism and expertise in all behaviors including communication and teamwork</li><li>Work closely with the Stock team to ensure product availability and meet client requests</li><li>Provide constant feedback on client activity and market trends</li><li>Maintain display and organization of all areas per the visual merchandising guidelines</li></ul>Who you are<ul><li>Proven experience in a similar role, or a role with a transferrable skill set</li><li>Able to work in a fast-paced environment with a high level of attention to detail</li><li>Product sensitivity and a strong market and fashion trends knowledge</li><li>Ability to work in a team and to work independently</li><li>Strong administration and digital skills</li><li>Excellent written and oral communication skills</li><li>Fluency in English </li></ul>Why work with us?This is a fabulous opportunity to join the Balenciaga adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow.Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.Diversity CommitmentBalenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation… - enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for. It is part of our interview process to discuss with you how to excel in our company.

BALENCIAGA Sales Associate   

About us
Cristóbal Balenciaga founded the House in 1917 in his home of Spain. In 1937, he established the brand in Paris, designing its collections there until 1968. Cristóbal Balenciaga had a reputation as a couturier of uncompromising standards and was referred to as "the master of us all" by Christian Dior and as “The Couturier of the Couturiers” by Gabrielle Chanel. The ultra-modern shapes were trademarks of the house.

While the brand’s identity is firmly rooted in its highly conceptual prêt-à-porter collections, its leather goods, footwear, and accessories experience worldwide success as well. Among the archetypal products of the House are its handbag collections. A new focus on the development of Balenciaga ready-to-wear collections for men was quickly established as highly successful.

Since October 2015, Demna has designed both men’s and women’s collections as the artistic director.

The Balenciaga House, part of the Kering group since 2001, is one of the most influential names in fashion.

Main ResponsibilitiesBUSINESS DEVELOPER Define, execute and monitor the store action plan to achieve sales targets and KPIs<ul><li>Define targeted quantitative and qualitative goals and ensure they are achieved</li><li>Implement action plans and follow-up</li><li>Analyze the results: daily, weekly, monthly and set up constant assessments</li><li>Focus on key KPIs and create a strong store culture and storytelling approach</li></ul>Understand and monitor constantly local business environment including market trends and competition<ul><li>Keep relevant with market and fashion trends</li><li>Share with store team</li><li>Integrate/adapt insights in store action plan</li></ul>Define opportunities for growth and execute actions accordinglyCommunicate relevant feedbacks and report to HQs/HO and/or store teamA TALENT LEADER AND DEVELOPERCreate and maintain a positive work environment, consistent with Balenciaga behaviorsProvide a clear vision and goals for the team and for the individualsIdentify, attract, recruit, develop and retain talent<ul><li>Recruit top talent in partnership with the Head of Retail and HR</li></ul>Create development plans for store management and store teams, ensure professional growth via training and coaching<ul><li>Ensure professional growth and training of the store team with a coaching approach, by constantly stimulating them to be up-to-date in the Fashion industry</li><li>Coach consistently direct reports</li><li>Provide structured feedback on a regular basis</li><li>Manage individual appraisal interview at least twice a year</li></ul>Motivate and challenge store management and store teams on a regular basis<ul><li>Organize qualitative time with the team (team building…)</li></ul>A BRAND PROMOTER (CLIENTS)Behave as a Balenciaga Ambassador, sustain and promote the culture of the brand internally and externally<ul><li>Embody constantly Balenciaga codes and engage local people with the brand</li></ul>Ensure Balenciaga Signature and Client experience are executed and consistent over time<ul><li>Store according to the Company directions (VM guidelines)</li><li>Ensure that the store image in line with corporate standards</li><li>Ensure store team is aware of this standards</li><li>Ensure that team behaviors are consistent with the standards of Balenciaga services, image and values</li></ul>Lead by example conveying Balenciaga behaviors towards clientsKnow his/her clients and prospects (quantitative and qualitative) to define action plansAttract and recruit new clients from personal network and external partnersDevelop clienteling mindset and client&#39;s loyalty and retention from beginners to VICs<ul><li>Oversee the clienteling approach</li><li>Ensure that the qualitative standards required by our brand are maintained</li><li>Ability to engage VIP and celebrities</li></ul>A PROCESS MANAGEREnsure that all the processes are in compliance with legal, safety, security, internal requirements, sustainability, HR guidelines<ul><li>Handle all administration and accounting responsibilities.</li><li>Achieve and authorize planning, organize and plan the activities providing available resources to manage the expected workload</li><li>Apply all the necessary golden rules to ensure the safety of both store team and clients</li><li>Supervise warehouse stock and verify that it is in line with the store’s sales potential and report to Merchandising Retail at Headquarters accordingly</li><li>Take all the necessary measures to guarantee the safety of the products and all valuable materials in the store along with the warehouse</li><li>Ensure that the packaging and positioning of the product are coherent to the protection of corporate assets</li></ul>Ensure execution of Retail Excellence guidelines in the store: front of house, back of house, teamSupervise inventory activities and warehouse stock and report any discrepanciesChallenge and improve current processes sustaining the growth and ensure efficiency and effectivenessInternal Key relationshipsTrainers, Retail Director, Area Manager, HRKey Experiences3 to 5 years of successful experience in a managerial position (minimum 10 people) in luxury Retail industryLeadership BehaviorsInclusionCreate a high-performing team and foster a fair and respectful environment where each individual&#39;s uniqueness is valuedVigilanceAnticipate opportunities and threats so as to lead in the long runAudacityA quick to seize opportunities, turning potential failures into successTenacityTrue to your ambition when times get tough and weather the storms with your team

Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description -Store Management:
Oversees and guides the stores to ensure a unique customer experience. Manages the relationship between clients and sales team. For the customer, this is the visible face of the brand.

Sub-Job Family Description - Store Manager:
Oversees the business at 360 degrees. Ensures a unique customer experience and that business goals are achieved by effective sales strategies and CRM activities. Promotes staff engagement, motivation and development. Follows visual guidelines to ensure immaculate product display and store image. Ensures store operational procedures run smoothly and efficiently. Represents the brand and our company values at all times.

HOW YOU WILL CONTRIBUTE<ul><li>Ensure the achievement of individual sales and store goals, enhancing and developing the business</li><li>Provide an exceptional customer service experience and demonstrate a strong knowledge of the products as well as Balenciaga history and message in accordance with Balenciaga’s client journey</li><li>Maintain an active, accurate, and organized client book with meaningful data you have captured, contact clients regularly and provide appropriate follow-up on all sales or client requests</li><li>Procure information about current trends and fashion history and weave into selling ceremony to discuss with clients and provide advice</li><li>Participate in a team environment; foster open and constructive communication with team members, being always collaborative and proposing effective solutions</li><li>Contribute to the execution of daily operational tasks per company directives</li></ul>WHO YOU ARE<ul><li>3&#43; years of experience in a similar role, preferably within other retail or fashion companies</li><li>Ability to manage multiple tasks in a fast-paced and dynamic environment through excellent communication skills (both verbal and written)</li><li>Proven ability to drive results in a selling role; exceeding individual and store goals</li><li>Commercial awareness and strong business acumen through a genuine passion for the fashion industry</li><li>Strategic vision in order to develop the business and high level of personal performance</li></ul>WHY WORK WITH US?  This is an exciting opportunity to join Balenciaga’s Santa Fe team as a Sales Associate who will drive the business and contribute to the brand philosophy. We invite you to become part of a team that offers possibilities to learn and grow.Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.DIVERSITY COMMITMENT  Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms; race, color, religion, sex, sexual orientation, pregnancy, medical or hereditary conditions, gender identity or expression, national or ethnic origin, disability, marital/domestic status, caregiving responsibilities or other characteristics protected by applicable law, enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for and it is part of our interview process to discuss with you how to excel in our company.

We are currently seeking a Sales Associate who will report to the Store Director.

YOUR OPPORTUNITY 

The Balenciaga Sales Associate is responsible for providing our customers with top quality service by meeting their individual needs and expectations. This person will serve as a brand expert, promoting both the philosophy and values of Balenciaga.

HOW YOU WILL CONTRIBUTE<ul><li>Ensure the achievement of individual sales and store goals, enhancing and developing the business</li><li>Provide an exceptional customer service experience and demonstrate a strong knowledge of the products as well as Balenciaga history and message in accordance with Balenciaga’s client journey</li><li>Maintain an active, accurate, and organized client book with meaningful data you have captured, contact clients regularly and provide appropriate follow-up on all sales or client requests</li><li>Procure information about current trends and fashion history and weave into selling ceremony to discuss with clients and provide advice</li><li>Participate in a team environment; foster open and constructive communication with team members, being always collaborative and proposing effective solutions</li><li>Contribute to the execution of daily operational tasks per company directives</li></ul>WHO YOU ARE<ul><li>3&#43; years of experience in a similar role, preferably within other retail or fashion companies</li><li>Ability to manage multiple tasks in a fast-paced and dynamic environment through excellent communication skills (both verbal and written)</li><li>Proven ability to drive results in a selling role; exceeding individual and store goals</li><li>Commercial awareness and strong business acumen through a genuine passion for the fashion industry</li><li>Strategic vision in order to develop the business and high level of personal performance</li></ul>WHY WORK WITH US?  This is an exciting opportunity to join Balenciaga’s STORE LOCATION team as a Sales Associate who will drive the business and contribute to the brand philosophy. We invite you to become part of a team that offers possibilities to learn and grow.Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.DIVERSITY COMMITMENT  Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms; race, color, religion, sex, sexual orientation, pregnancy, medical or hereditary conditions, gender identity or expression, national or ethnic origin, disability, marital/domestic status, caregiving responsibilities or other characteristics protected by applicable law, enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for and it is part of our interview process to discuss with you how to excel in our company.

La tua opportunitàNel ruolo di Sales Assistant, sarai inseritǝ all&#39;interno del Team Sales del corner Balenciaga presente alla Rinascente di Roma Via del Tritone.Ti occuperai di accoglienza e assistenza alla vendita, supporto agli altri venditori, riassortimenti e riordino. Gestirai la clientela locale ed internazionale, offrendo una consulenza sul prodotto e sul brand.Nel tuo ruolo, dovrai rappresentare i behavior di Balenciaga e coinvolgere attivamente i clienti.Come contribuirai <ul><li>Finalizzare gli obiettivi di vendita in linea con la strategia aziendale</li><li>Utilizzare tecniche di vendita efficaci, per massimizzare il potenziale di business della boutique, e fornire l’eccellenza nel servizio al cliente e nel servizio post-vendita</li><li>Contribuire a costruire un clima di lavoro positivo e un team fondato sulla condivisione delle informazioni e delle best practice</li><li>Mantenere un comportamento conforme agli standard di servizio, all’immagine e ai valori di Balenciaga</li><li>Promuovere la cultura del brand internamente ed esternamente ed assicurare l’eccellenza nell’esperienza al cliente</li><li>Raccogliere ed aggiornare le informazioni dei clienti per garantire un uso efficiente del CRM e del Client Book e sviluppare il portafoglio clienti</li><li>Sostenere il rispetto delle norme e delle procedure aziendali</li></ul>Chi sei<ul><li>Esperienza precedente nella vendita assistita all’interno di contesti di moda, di lusso e di pelletteria</li></ul><ul><li>Ottime capacità di comunicazione, doti relazionali</li><li>Sensibilità verso il prodotto, buona conoscenza dei trend di mercato e della moda, orientamento ai risultati commerciali</li><li>Flessibilità, apertura, curiosità, capacità di ascolto, resistenza allo stress</li><li>Predisposizione alla vendita assistita e a lavorare in team</li><li>Padronanza delle competenze digitali</li><li>Fluente conoscenza della lingua italiana ed inglese. La lingua cinese rappresenterà un plus</li></ul><div></div>Perché lavorare con noi?Questa è una fantastica opportunità per contribuire alla crescita di Balenciaga, che ha fatto della qualità e dell’innovazione la propria filosofia. Balenciaga promuove lo sviluppo del talento e la mobilità all’interno del gruppo Kering, aiutando ciascun dipendente a raggiungere il massimo del proprio potenziale in un ambiente di lavoro che sia il più appagante e stimolante possibile.Diversity Commitment Balenciaga si impegna a costruire un ambiente lavorativo eterogeneo. Noi crediamo che la diversità in tutte le sue forme – genere, età, nazionalità, cultura, religione e orientamento sessuale – arricchisca il luogo di lavoro e l’esperienza dei nostri clienti. Come Equal Opportunity Employer, accettiamo tutte le candidature e selezioniamo i nostri talenti sulla base delle competenze e in linea con i nostri brand behaviors. Aiutare le persone a raggiungere il successo è ciò che ci rende vivi. E’ parte integrante del nostro processo di selezione discutere con i nostri candidati sulle modalità per eccellere nella nostra azienda.

About us

Cristóbal Balenciaga fondò la Maison nel 1917, nella sua terra natale, la Spagna. Nel 1937 portò il marchio a Parigi, dove disegnò le sue collezioni fino al 1968. Cristóbal Balenciaga era noto per la sua reputazione di stilista che non accettava compromessi di qualità ed era definito "il maestro di tutti noi" da Christian Dior, nonché lo “Stilista degli Stilisti” da Gabrielle Chanel. Le forme ultramoderne erano marchi di fabbrica dell’azienda. 

Pur essendo l'identità del marchio fortemente radicata nelle sue collezioni prêt-à-porter altamente concettuali, anche i suoi articoli di pelletteria, calzature e accessori riscuotono un successo mondiale. Tra i prodotti archetipici della Maison ci sono le sue collezioni di borse. Un nuovo sviluppo delle collezioni prêt-à-porter Balenciaga per uomo si è rapidamente affermato con grande successo. 

Dall'ottobre 2015 Demna Gvasalia disegna collezioni maschili e femminili in qualità di direttore artistico. 

La Maison Balenciaga è parte del gruppo Kering dal 2001 ed è uno dei nomi più influenti della moda. 

Stiamo cercando unǝ Sales Assistant part-time 32 ore settimanali, che sarà inseritǝ all’interno del corner Balenciaga presente alla Rinascente di Roma Via del Tritone e che riporterà direttamente allo Store Manager.

La tua opportunitàNel ruolo di Sales Assistant, sarai inseritǝ all&#39;interno del Team Sales del Flagship Store di Milano Montenapoleone.Ti occuperai di accoglienza e assistenza alla vendita, supporto agli altri venditori, riassortimenti e riordino. Gestirai la clientela locale ed internazionale, offrendo una consulenza sul prodotto e sul brand.Nel tuo ruolo, dovrai rappresentare i behavior di Balenciaga e coinvolgere attivamente i clienti.Come contribuirai <ul><li>Finalizzare gli obiettivi di vendita in linea con la strategia aziendale</li><li>Utilizzare tecniche di vendita efficaci, per massimizzare il potenziale di business della boutique, e fornire l’eccellenza nel servizio al cliente e nel servizio post-vendita</li><li>Contribuire a costruire un clima di lavoro positivo e un team fondato sulla condivisione delle informazioni e delle best practice</li><li>Mantenere un comportamento conforme agli standard di servizio, all’immagine e ai valori di Balenciaga</li><li>Promuovere la cultura del brand internamente ed esternamente ed assicurare l’eccellenza nell’esperienza al cliente</li><li>Raccogliere ed aggiornare le informazioni dei clienti per garantire un uso efficiente del CRM e del Client Book e sviluppare il portafoglio clienti</li><li>Sostenere il rispetto delle norme e delle procedure aziendali</li></ul>Chi sei<ul><li>Esperienza precedente nella vendita assistita all’interno di contesti di moda, di lusso e di pelletteria</li></ul><ul><li>Ottime capacità di comunicazione, doti relazionali</li><li>Sensibilità verso il prodotto, buona conoscenza dei trend di mercato e della moda, orientamento ai risultati commerciali</li><li>Flessibilità, apertura, curiosità, capacità di ascolto, resistenza allo stress</li><li>Predisposizione alla vendita assistita e a lavorare in team</li><li>Padronanza delle competenze digitali</li><li>Fluente conoscenza della lingua italiana ed inglese</li></ul><div></div>Perché lavorare con noi?Questa è una fantastica opportunità per contribuire alla crescita di Balenciaga, che ha fatto della qualità e dell’innovazione la propria filosofia. Balenciaga promuove lo sviluppo del talento e la mobilità all’interno del gruppo Kering, aiutando ciascun dipendente a raggiungere il massimo del proprio potenziale in un ambiente di lavoro che sia il più appagante e stimolante possibile.Diversity Commitment Balenciaga si impegna a costruire un ambiente lavorativo eterogeneo. Noi crediamo che la diversità in tutte le sue forme – genere, età, nazionalità, cultura, religione e orientamento sessuale – arricchisca il luogo di lavoro e l’esperienza dei nostri clienti. Come Equal Opportunity Employer, accettiamo tutte le candidature e selezioniamo i nostri talenti sulla base delle competenze e in linea con i nostri brand behaviors. Aiutare le persone a raggiungere il successo è ciò che ci rende vivi. E’ parte integrante del nostro processo di selezione discutere con i nostri candidati sulle modalità per eccellere nella nostra azienda.

About us

Cristóbal Balenciaga fondò la Maison nel 1917, nella sua terra natale, la Spagna. Nel 1937 portò il marchio a Parigi, dove disegnò le sue collezioni fino al 1968. Cristóbal Balenciaga era noto per la sua reputazione di stilista che non accettava compromessi di qualità ed era definito "il maestro di tutti noi" da Christian Dior, nonché lo “Stilista degli Stilisti” da Gabrielle Chanel. Le forme ultramoderne erano marchi di fabbrica dell’azienda. 

Pur essendo l'identità del marchio fortemente radicata nelle sue collezioni prêt-à-porter altamente concettuali, anche i suoi articoli di pelletteria, calzature e accessori riscuotono un successo mondiale. Tra i prodotti archetipici della Maison ci sono le sue collezioni di borse. Un nuovo sviluppo delle collezioni prêt-à-porter Balenciaga per uomo si è rapidamente affermato con grande successo. 

Dall'ottobre 2015 Demna Gvasalia disegna collezioni maschili e femminili in qualità di direttore artistico. 

La Maison Balenciaga è parte del gruppo Kering dal 2001 ed è uno dei nomi più influenti della moda. 

Stiamo cercando unǝ Sales Assistant che sarà inseritǝ all’interno del Flagship Store di Milano Montenapoleone e che riporterà direttamente allo Store Manager.

BUSINESS DEVELOPER Assist the Store Director in overseeing floor coverage, driving sales, visual merchandising, display, client service, and operational functions within the Store<ul><li>Analyze the results: daily, weekly, monthly and set up constant assessments</li><li>Support the Store Director in reporting all the relevant information to the HQs</li><li>Share the information with the store team</li><li>Know and monitor the business environment including local competition</li><li>Provide high quality feedback and requested reports to the Flagship Store Director</li></ul>Support the Store Director and lead the Department Managers in achieving targeted quantitative and qualitative goals<ul><li>Implement action plans defined with the HQ and Flagship Store director and guarantee follow-up</li><li>Update store team on the KPIs and give them support to reach them</li></ul>A TALENT LEADER AND DEVELOPERCreate and maintain a positive work environment<ul><li>Embody the brand behaviors and ensure that the store team is also aligned</li><li>Motivate and challenge the team on a daily basis</li><li>Support the Store Director in setting up team and individual activities: morning briefs, one to one meetings</li><li>Partner with the Store Director and/or Department Managers on how to handle all employee issues</li></ul>Attract, develop and retain talent<ul><li>Manage the Department Managers and support them in their activities</li><li>Assist the Store Director and Department Managers with sales team development on the operational side of the business by following up on clear goals and providing timely and consistent feedback</li><li>Share the development plans with the Flagship Store Director and Operations Manager</li></ul>Support the Store Director in creating a team, whose activities are always motivated, competent and up-to-date in the fashion and luxury industriesA BRAND PROMOTER (CLIENTS)Behave as a Balenciaga Ambassador, sustain and promote the culture of the brand internally and externallyPromote the culture of the brand internally and externally<ul><li>Oversee the clienteling approach following the guidelines provided by HQ</li><li>Ensure store atmosphere upholds brand image</li></ul>Ensure Balenciaga Signature and Client experience are executed and consistent over time<ul><li>Supervise sales to ensure client satisfaction, engagement and that the Balenciaga qualitative standards are maintained</li><li>Follow up CEE and NPS scores and set up actions accordingly</li></ul>Develop clienteling mindset and client&#39;s loyalty and retention from beginners to VIC<ul><li>Assure the recruitment, development, retention of clients (from high qualitative data collection to “one to one” relationship)</li><li>Guarantee excellent client experience in line with Balenciaga signature</li><li>Assure the measurement of “in Store” actions on all channels (phone, mail, etc.)</li><li>Manage all delicate situations regarding client complaints and the overall sales process are dealt with accordingly</li></ul>Build a network of people who have an impact on local and international luxury business in order to promote client loyalty, especially with VIC and VVICsA PROCESS MANAGEREnsure that all the processes are in compliance with legal, safety, security, internal requirements, sustainability, HR guidelines<ul><li>Ensure that the image of the Store is in compliance with Balenciaga standards and that the store team is aligned and have access to the resources</li><li>Achieve and authorize planning, organize and plan the activities providing available resources to manage the expected workload</li><li>Take all the necessary measures in order to guarantee the safety of the products and valuable materials in the store</li></ul>Ensure execution of Retail Excellence guidelines in the store: front of house, back of house, teamSupport Store director in managing inventories activities, warehouse stock and reports immediately any discrepancies<ul><li>Manage inventory activities taking into account related inventory results in collaboration with the Operations manager</li><li>Manage warehouse stock and verify that it is in line with the Store’s sales potential</li></ul>Challenge and improve current processes sustaining the growth and ensure efficiency and effectivenessSupervise the team planningInternal Key relationshipsTrainers, Retail Director, Area Manager, HRKey ExperiencesAt least 3 years of experience in a managerial positionSignificant experience in the sale of luxury goods or retailSuccessful managerial experience of a team (the ability to set goals, delegate work and follow up results)Leadership BehaviorsInclusionCreate a high-performing team and foster a fair and respectful environment where each individual&#39;s uniqueness is valuedVigilanceAnticipate opportunities and threats so as to lead in the long runAudacityA quick to seize opportunities, turning potential failures into successTenacityTrue to your ambition when times get tough and weather the storms with your team

Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description -Store Management:
Oversees and guides the stores to ensure a unique customer experience. Manages the relationship between clients and sales team. For the customer, this is the visible face of the brand.

Sub-Job Family Description - Assistant Store Manager:
Partners with the store manager to achieve business goals. Supports day-to-day running of the store, CRM activities, loss prevention, human resources management and visual merchandising presentation. Acts as a brand ambassador with consistently high standards to enhance sales and motivate store staff to excel.

About us
Cristóbal Balenciaga founded the House in 1917 in his home of Spain. In 1937, he established the brand in Paris, designing its collections there until 1968. Cristóbal Balenciaga had a reputation as a couturier of uncompromising standards and was referred to as "the master of us all" by Christian Dior and as “The Couturier of the Couturiers” by Gabrielle Chanel. The ultra-modern shapes were trademarks of the house.

While the brand’s identity is firmly rooted in its highly conceptual prêt-à-porter collections, its leather goods, footwear, and accessories experience worldwide success as well. Among the archetypal products of the House are its handbag collections. A new focus on the development of Balenciaga ready-to-wear collections for men was quickly established as highly successful.

Since October 2015, Demna has designed both men’s and women’s collections as the artistic director.

The Balenciaga House, part of the Kering group since 2001, is one of the most influential names in fashion.

BALENCIAGA Sales &amp; Client AdvisorYour opportunityThe Sales &amp; Client Advisor is a key role in the team responsible for driving the store sales results by providing Balenciaga signature to all clients. They support their fellow colleagues and the management team and in representing the Balenciaga brand and values. How you will contribute<ul><li>Drive sales results throughout building and maintaining a strong and thoroughly updated client portfolio</li><li>Ensure client satisfaction by constantly providing the standards of Balenciaga services and values</li><li>Engage clients by building authentic and long-term relationships, from the welcoming moment to after-sales assistance</li><li>Consistently provide the highest level of professionalism and expertise in all behaviors including communication and teamwork</li><li>Work closely with the Stock team to ensure product availability and meet client requests</li><li>Provide constant feedback on client activity and market trends</li><li>Maintain display and organization of all areas per the visual merchandising guidelines</li></ul>Who you are<ul><li>Proven experience in a similar role, or a role with a transferrable skill set</li><li>Able to work in a fast-paced environment with a high level of attention to detail</li><li>Product sensitivity and a strong market and fashion trends knowledge</li><li>Ability to work in a team and to work independently</li><li>Strong administration and digital skills</li><li>Excellent written and oral communication skills</li><li>Fluency in English </li></ul>Why work with us?This is a fabulous opportunity to join the Balenciaga adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow.Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.Diversity CommitmentBalenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation… - enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for. It is part of our interview process to discuss with you how to excel in our company.

About us

Cristóbal Balenciaga founded the House in 1917 in his home of Spain. In 1937, he established the brand in Paris, designing its collections there until 1968. Cristóbal Balenciaga had a reputation as a couturier of uncompromising standards and was referred to as "the master of us all" by Christian Dior and as “The Couturier of the Couturiers” by Gabrielle Chanel. The ultra-modern shapes were trademarks of the house.

While the brand’s identity is firmly rooted in its highly conceptual prêt-à-porter collections, its leather goods, footwear, and accessories experience worldwide success as well. Among the archetypal products of the House are its handbag collections. A new focus on the development of Balenciaga ready-to-wear collections for men was quickly established as highly successful.

Since October 2015, Demna has designed both men’s and women’s collections as the artistic director.

The Balenciaga House, part of the Kering group since 2001, is one of the most influential names in fashion.

Main objectives of the JobThe Talent Acquisition Partner is responsible for ensuring efficient delivery of the end-to-end recruitment process for Office and Retail Stores.Leading the execution of the recruitment strategy and operations s/he will ensure the placement of the right people into the right roles in the right timing.Main ResponsibilitiesRecruitment strategy &amp; execution<ul><li>Understand the staffing and talent needs to anticipate and deploy recruitment activities  </li><li>Provide the best service at optimal cost (sourcing tools, internal vs external talent pools, agency relationships)</li><li>Contribute to define a recruitment timeline for new store openings and ensure its effective implementation</li></ul>Recruitment and candidate experience  <ul><li>Oversee the recruitment process for all roles from sourcing to the onboarding of selected candidates  </li><li>Provide guidance and coaching to hiring managers coworking with HR Business Partner</li><li>Ensure Balenciaga candidate experience is respected throughout the recruitment process, including appropriate, timely and quality feedback and communication.</li><li>Manage all the recruitment activities through workday respecting the group guideline  </li></ul>Talent Network <ul><li>Create and maintain an external talent pipeline aligned with the business needs   </li><li>Understand the industry trends to anticipate challenges and opportunities to provide the best recruitment service  </li><li>Represent Balenciaga in the campus management activities</li></ul>Project and improvement <ul><li>Participate in HR and TA projects to constantly improve the recruitment strategy with the Global and the group TA community</li><li>Champion Diversity and Inclusion practices to support the roll out of related initiatives</li></ul>Performance Indicators <ul><li>Adherence to recruitment plan</li><li>Recruitment dashboard and Workday administrative accuracy</li><li>Time to short list candidates</li><li>Average recruitment time (end to end)</li><li>% of successful probation periods</li><li>Retention rate after 1 year</li><li>% Hiring Managers trained to recruitment techniques</li></ul>Internal Key relationshipsHiring Managers, Kering Regional Talent Acquisition team, Japan HR Team, Balenciaga Global HR CommunityExternal Key relationshipsCandidates, agencies, vendors, professional bodies, network, high schools &amp; universitiesKey Experience<ul><li>Proven ability to understand and execute recruitment strategies (Retail industry experience is preferrable)</li><li>Experience delivering in a high-volume of hiring, fast paced environment</li><li>Proven ability to source candidates and create a talent pool</li><li>Significant practice of assessment techniques and competency and behavioral interviews methodologies  </li><li>Experience being a key user of a recruitment database or HR system responsible for systems administration</li></ul>Key Knowledge &amp; Competencies<ul><li>Sourcing and Recruiting skills </li><li>Ability to manage external partners</li><li>Ability to manage internal stakeholders  </li><li>Strong understanding of recruitment practices and tools (Linked In, job boards)</li><li>Knowledge of the challenges &amp; opportunities in the field of recruiting for retail / fashion industry</li><li>MS Office proficiency </li><li>Basic Coaching and facilitations skills</li></ul>Personal Qualities<ul><li>Like working in a fast-paced environment</li><li>Influencing and convincing skills</li><li>Hands-on and Strategic thinking</li><li>Flexibility and Adaptability</li><li>Strong sense of ownership</li><li>Get things done</li><li>Self-directed in projects, tasks, and learning</li><li>Language: Japanese and English</li></ul>Leadership BehaviorsInclusionCreate a high-performing team and foster a fair and respectful environment where each individual&#39;s uniqueness is valuedVigilanceAnticipate opportunities and threats so as to lead in the long runAudacityA quick to seize opportunities, turning potential failures into successTenacityTrue to your ambition when times get tough and weather the storms with your team

BALENCIAGA Stock ControllerWe are currently seeking a Stock Controller who will report to the Stock Manager / Store Operations Manager.Your opportunityThe Stock Controller is a key member of the back of house team. The Stock Controller is accountable for supporting the back of house team with the efficient and effective management of the merchandise flow.How you will contribute<ul><li>Receive and process the delivery of new stock and store supplies in a timely manner</li><li>Ensure stockroom organisation in line with Balenciaga standards</li><li>Monitor and execute shop floor replenishment throughout each day</li><li>Work in constant collaboration with the store management and sales team to facilitate the presentation of best sellers and new collections </li><li>Support the Stock Manager / Store Manager to complete regular inventory counts</li><li>Be a stakeholder in monitoring loss-prevention and stock discrepancies</li><li>Build a strong relationship with the other Balenciaga store teams to facilitate product transfers as needed</li></ul>Who you are<ul><li>Proven experience in a similar role, or a role with a transferrable skill set</li><li>Able to work in a fast-paced environment with a high level of attention to detail</li><li>Equal capacity to work in a team and to work independently</li><li>Strong administration and computer skills are essential</li><li>Excellent written and oral communication skills</li><li>An appreciation for excellent customer service</li><li>Fluency in English </li></ul>Why work with us?This is a fabulous opportunity to join the Balenciaga adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow.Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.Diversity CommitmentBalenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation… - enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for. It is part of our interview process to discuss with you how to excel in our company.

BALENCIAGA Stock Controller  

About us
Cristóbal Balenciaga founded the House in 1917 in his home of Spain. In 1937, he established the brand in Paris, designing its collections there until 1968. Cristóbal Balenciaga had a reputation as a couturier of uncompromising standards and was referred to as "the master of us all" by Christian Dior and as “The Couturier of the Couturiers” by Gabrielle Chanel. The ultra-modern shapes were trademarks of the house.

While the brand’s identity is firmly rooted in its highly conceptual prêt-à-porter collections, its leather goods, footwear, and accessories experience worldwide success as well. Among the archetypal products of the House are its handbag collections. A new focus on the development of Balenciaga ready-to-wear collections for men was quickly established as highly successful.

Since October 2015, Demna has designed both men’s and women’s collections as the artistic director.

The Balenciaga House, part of the Kering group since 2001, is one of the most influential names in fashion.

BALENCIAGA Store Manager, Berlin (Kadewe) m/f/dWe are currently seeking a Store Manager who will report to the Retail Manager.Your opportunityTo develop the store&#39;s turnover by managing the sales team, expanding the customer-base and establishing customer loyalty, employing Balenciaga&#39;s sales strategy and image.How you will contribute<ul><li>Store sales management: business report, follow-up and application of procedures, till supervision, sales support;  </li><li>Day-to-day management of the team (individual and group coaching, refocusing interview…) and weekly and monthly meetings; </li><li>Development of customer portfolio: winning new customers, building a network, following up CRM, handling disputes; </li><li>Personnel management: management of schedules, uniforms, analysis of human and material needs, recruitment interviews and induction of new recruits (introduction, product training, monitoring, assessment…); </li><li>Guarantee the respect of the Retail Excellence program; </li><li>Feedback (results, quality…), improvement proposals and action plans; </li><li>Positioning and presentation of collections in accordance with the Merchandising policy; </li><li>Analysis and follow-up of all sales and budget indicators; </li><li>Participation in inventories according to procedure and search for differences; </li><li>Follow-up and control of stock statuses, management of restocking; </li><li>Management of repairs and rework; </li><li>Assuring the management of the after sales service of the corners;  </li></ul>Who you are<ul><li>You have significant experience in team management, in store management and in the sale of luxury products; </li><li>You have good social skills and a very good ability to listen, a strong sense of responsibility; </li><li>You are willing and responsive; </li><li>You are service-oriented and persuasive; </li><li>You must have a customer portfolio and know local customers; </li><li>You have a good knowledge of IT tools and a keen sense of product and fashion culture; </li><li>You have worked in a fast past environment; </li><li>Your English must be fluent and ideally a second language; </li></ul>Why work with us?This is a fabulous opportunity to join the Balenciaga adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow.Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.Diversity CommitmentBalenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation… - enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for. It is part of our interview process to discuss with you how to excel in our company.

BALENCIAGA Store Manager 

About us

Cristóbal Balenciaga founded the House in 1917 in his home of Spain. In 1937, he established the brand in Paris, designing its collections there until 1968. Cristóbal Balenciaga had a reputation as a couturier of uncompromising standards and was referred to as "the master of us all" by Christian Dior and as “The Couturier of the Couturiers” by Gabrielle Chanel. The ultra-modern shapes were trademarks of the house.

While the brand’s identity is firmly rooted in its highly conceptual prêt-à-porter collections, its leather goods, footwear, and accessories experience worldwide success as well. Among the archetypal products of the House are its handbag collections. A new focus on the development of Balenciaga ready-to-wear collections for men was quickly established as highly successful.

Since October 2015, Demna has designed both men’s and women’s collections as the artistic director.

The Balenciaga House, part of the Kering group since 2001, is one of the most influential names in fashion.

Balenciaga - Careers

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