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    06/11/2024

    ALEXANDER MCQUEEN Store Operations Associate (Selfridges)

    Alexander McQueen - Regular
    London - United Kingdom

    Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr. Alexander McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision. At Alexander McQueen, we live and breathe a culture defined by our key Behaviours: • Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed. • Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals. • Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally. • Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.

    The Alexander McQueen Store Operations Associate will work closely with the Store Operations Manager [Regional or Store level] and the Store Manager, supporting to ensure the store is operating efficiently and effectively while staying in line with Company policies and guidelines.

    The Store Operations Associate will be able to take the initiative in thinking about what the business needs and successfully support to implement projects, supporting the retail function, ensuring that store locations are maintained to the highest levels and that the brand image is consistently represented by the in-store environment. Taking responsibility for the correct handling of goods in store and care of the product and compliance with KPIs, guidelines and company procedures.

    Key Accountabilities

    Retail Operations:

    • Follow the company policies, procedures and guidelines and ensure the store’s compliance

    • Carries out regular instore checks and audits to ensure store teams are following set policies and procedures

    • Support the Operations Manager and/or Store Manager on Fire Safety & Health & Safety procedures are in place and followed and with any external parties to ensure required permits or documentation are in order

    • Supports the setup of in store events to ensure successful execution  

    • Ensure the care and protection of the product according to company guidelines

    • Ensure that all activities relating to receipt, storage and movement of goods are managed responsibly and in line with company guidelines.

    • Ensure that the Stock Room is efficiently organised to allow the store team to identify products, optimizing fetch time

    • Ensure that shop-to-shop and returns transfers are compliant with company guidelines and timeline

    • Liaises with Loss Prevention and Security on store issues including shrinkage ensuring compliance with guidelines and documentation.

    • Responsible for supporting to see through the after sales process and ensuring store team and clients are updated by the store team

    • Ensures that staff uniforms are ordered and distributed in a timely manner

    • Ensure that Client Advisers are regularly trained and aware of Store organization and the importance of stock care

    Store Maintenance

    • Manages cleaning companies used for store

    • Support the manager with the management of contractors in store, ensuring a thorough job is completed

    • Acts on store emergencies to ensure repairs and service are executed in a timely manner

    • Identifying and escalate operational issues, to Store Operations Manager or Store Manager as needed

    Stock & Inventory:

    • Responsible for conducting inventory counts (cycle counts and physical inventory) and reconciliations across all categories in store including investigation of discrepancies and resolution

    • Maintaining an accurate stock file through the correct monitoring of product movements (deliveries, transfers, consignments)

    • Ensure all stock adjustments are processed in a timely manner in line with company guidelines

    • Regularly monitors consignments and follows up

    • Support the preparation for markdown and the transition after markdown period

    • Responsible for managing in store damaged stock.

    • Maintain an optimized stock room capacity

    • Where applicable, manage the flow of OMNI orders making sure to guarantee the required service levels.

    • Responsible for achieving Operation KPI’s and be client minded supporting the overall store performance

    • Maintain regular communication and collaboration with relevant functions i.e. Inventory control, Retail Operations and within the Store team and across store network.

    Logistics & Supplies

    • Ensure the store is adequately stocked with all operating supplies including packaging and stationery and systems are accurately reflected

    • Coordinate suppliers and couriers to ensure most efficient and cost-effective service is in place

    Team Collaboration

    • Consistently provide highest level of professionalism in all behaviours including communication and team work in line with the House Code of Behaviours

    • Work well within your team and within the retail network and actively support and assist your colleagues.

    • Support the on-boarding of new team members ensuring they receive sufficient information about store operations policies and guidelines

    • Provide training and guidance to the store teams to minimise stock loss and damages

    • Provide high quality relevant feedback to the managers

    • Work with all internal and external stakeholders, with a service-oriented collaborative, available and versatile approach.

    Key Requirements

    • You will be able to demonstrate the desired Alexander McQueen behaviours 

    • Previous experience of retail operations and helping a retail business operate efficiently

    • Ability to be flexible with regular travel and occasional weekend or evening shifts

    • Highly organized and have strong attention to detail

    • Highly motivated and able to work independently or as part of a team

    • Successful performance record and a demonstrated ability to deliver retail excellence

    • Ability to quickly establish strong credibility with team members and external resources

    • The ability, drive and desire to deliver outstanding results

    • Sound analytical and organisational skills

    • Fluent in English, other languages a plus

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