BALENCIAGA - E-Business Projects & Operation Intern – March 2027 (F/M)

As part of the E-Business Projects & Operations team within the eBusiness department, you will actively contribute to the development of the eCommerce Projects & Operations team.

In a dynamic and creative environment with an agile work process, you will:

• Support content contributions for projects across countries presence on Balenciaga websites.
• Report website bugs and ensure follow-up on their resolution.
• Continuously benchmark best practices for luxury eCommerce websites and provide recommendations.
• Provide recommendations for A/B testing, participate in setup, and assist with UATs (User Acceptance Testing).
• Participate in the development and launch of eCommerce projects and new features.
• Monitor open client preorders to ensure a smooth customer experience.
• Submit and follow up on translations of new features with external agencies and regional teams.
• Collaborate with internal teams (E-Merchandising, Omnichannel, Products, etc.) to ensure smooth communication and alignment.
• Assist with monthly test orders to evaluate the entire user journey (browsing, order placement, delivery, and returns).
• Support Client Services teams across various regions with cases concerning returns, exchanges, product details and availability.
• Analyze post-purchase customer feedback to identify opportunities to improve the eCommerce customer journey.
• Liaise with regional eCommerce teams, warehouses, and Kering.

WHO YOU ARE

• You are currently pursuing a Master’s degree or are enrolled in a Business School program.
• You have a successful first experience in project management or e-commerce.
• You are passionate about User Experience (UX), eCommerce, and customer experience.
• Knowledge of the e-commerce or luxury industry is a plus.
• You are proactive, a fast-learner, autonomous, flexible, and possess excellent interpersonal and organizational skills, with a strong desire to take initiative in projects.
• You are fluent in French and English and enjoy working in an international environment.
• Familiarity with collaborative tools (e.g., Salesforce, PIM, Microsoft Office Suite, Teams, SharePoint) is a plus.

Why Join Us
Balenciaga is committed to fostering your professional development within the House and the Kering Group.
We encourage our managers to create high-performing teams with a focus on excellence.
We support each of our employees to help them reach their full potential in a stimulating and rewarding work environment.

Commitment to Diversity
Balenciaga is committed to diversity within its teams. We believe that diversity in all its forms—gender, age, nationality, culture, disability, religious belief, sexual orientation, etc.—enriches the workplace and enhances the experience of our clients. Firmly advocating for equal opportunities, we welcome all applications and select our talent based on the skills required and the values of our brand. Our goal is to support you towards success. As part of our recruitment process, we will discuss with you the best ways to excel within our House.