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GUCCI Client Advisor (Arabic Speaker)

Gucci - Fixed Term (Fixed Term)
SCANDICCI - Italy

Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail. Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.

Role Mission

Reporting to the Team Manager, the Client Advisor will provide outstanding client service to Gucci clients of both e-Commerce and Stores. He/She will promote the Brand and the collection, providing information, assistance and personalized client and sales experiences with an omnichannel approach.  

Key Responsabilities

  • Manages all incoming client communication (pre and post sales) for our e-Commerce and Stores, through the different available channels
  • Provides information on the brand’s history and recent updates, as well as on stores and products’ details and stock availabilities
  • Assists clients in placing distant orders by phone
  • Supports clients in case of complaints and returns (in cooperation with our Back Office team)
  • Reaches team’s KPIs and targets in terms of performance quality and business results
  • Efficiently interacts with internal and external stakeholders (Clients, Stores, Back Office, Merchandising, Aftersales, Warehouse and Couriers)
  • Proactively contacts clients in order to develop his/her personal client book
  • Completes trainings respecting the deadlines defined by Traing Manager and Team Manager

Key Requirements

  • Previous Client Service experience in Retail or e-Commerce
  • Digital oriented, able or willing to work with different IT tools
  • Team player with good communication and interpersonal skills
  • Empathetic and curious approach
  • Able to manage stress with calm and proactivity  
  • Fluent in Arabic and English. Knowledge of other languages is a plus
  • Full time
  • Europa
  • Italy
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