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 | Kering

1921年创立于佛罗伦萨，古驰（Gucci）借由其独特的创意和革新，以及精湛的意大利工艺闻名于世。通过独具特色的创作系列与突破性的创意，呈现了当代与浪漫兼具的美学理念。

品牌历史

探索古驰的工作机会

你对高端精品行业充满热情吗？ 
立即点击下方查看古驰（Gucci）的工作机会，加入成为开云大家庭的一员。

<div>Deine Mission:   Unsere Kundenberater sind dafür verantwortlich, unseren Kunden einen außergewöhnlichen Service zu bieten, indem wir die individuellen Bedürfnisse und Erwartungen unserer Kunden erfüllen und als &#34;Gucci-Botschafter&#34; die Philosophie und Werte der Marke vertren. Die Leidenschaft für die Marke wird durch die Schaffung eines markengerechten, luxuriösen Kundenerlebnisses zum Ausdruck gebracht.  </div><div><div><div><div> Dein Tätigkeitsfeld:<ul><li>Du übernimmst die niveauvolle, engagierte Beratung und optimale Betreuung unserer Kunden und hast Freude daran, ihnen einen außergewöhnlichen Kundenservice zu bieten</li><li>Du gibst Tipps und Ratschläge zu allgemeinen Trends in der Modewelt und zu Entwicklungen auf dem Luxusmarkt</li><li>Die Gewinnung von Stammkunden sowie serviceorientierte Pflege deiner Kundenbeziehungen zählt ebenfalls zu deinen Aufgaben </li><li>Erfassen von aussagekräftigen Kundendaten mit Hilfe der Unternehmenstools (CRM), um mit dem Kunden in Kontakt zu treten, Beziehungen aufzubauen und zukünftige Kundenentwicklungsmöglichkeiten zu personalisieren</li><li>Auch die Sicherstellung der optimalen Präsentation der Verkaufsfläche gehört zu deinem Verantwortungsbereich</li></ul><div>Das bringst du mit:<ul><li>Du verfügst idealerweise über Berufserfahrung im hochwertigen Einzelhandel; Erfahrung in Fashion / Luxus ist von Vorteil </li><li>Du hast große Freude am Umgang mit Kunden und Mitarbeitern</li><li>Du verfügst über eine hervorragende Kunden- und Serviceorientierung</li><li>Ausgeprägte Umsatzorientierung gepaart mit der Fähigkeit Verkaufsgespräche erfolgreich abzuschließen zeichnen Dich aus</li><li>Du hast Spaß an der Arbeit in einem internationalen und familiären Team</li><li>Exzellentes Verständnis für das Luxussegment an sich, sowie den daraus einhergehenden Produkten </li><li>Fließende Deutschkenntnisse sowie gute Englischkenntnisse, weitere Sprachen sind von Vorteil </li><li>Affinität für ein digitales Umfeld</li></ul></div></div></div></div></div>

Job Description Summary
Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci forges ahead into the next hundred years, continuing to redefine luxury while celebrating the creativity, Italian craftsmanship, and innovation at the core of its values.

Gucci is part of the global luxury group Kering, which manages the development of a series of renowned Houses in fashion, leather goods, jewelry, and eyewear.

Discover more about Gucci at www.gucci.com.

Role MissionTo provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as “Gucci ambassador&#34; the philosophy and the culture of the Brand.Key Accountabilities<ul><li>Serve customers accordingly with Gucci selling ceremony</li><li>Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage</li><li>Guarantee cross and up-selling for all product categories</li><li>Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products</li><li>Build and strengthen relationships with customers, deal with different nationalities and personalities and put always the customers at ease</li><li>Ensure qualitative monitoring and updating of customer information, accordingly to the Company tools (CRM), in order to retain actual customers and detect new high potential ones</li><li>Ensure the achievement of individual and Store goals, enhancing and developing the business</li><li>Foster open and constructive communication with team members, being always collaborative and proposing effective solutions</li><li>Contribute to manage the visual display of the products in accordance with Gucci visual standards</li><li>Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures</li><li>Ensure the products replenishment and physical inventory of merchandise</li><li>Follow Company grooming, accordingly with Gucci standards and policies</li></ul>Key Requirements<ul><li>Proven experience in a similar role within fashion retail companies</li><li>Proven ability to drive and exceed individual and store result</li><li>Deep passion for fashion and luxury</li><li>Excellent commercial awareness and customers attitude</li><li>High flexibility and ability to adapt to different customers</li><li>Team-player mentality</li><li>Strong communication skills</li><li>Ability to work in a fast moving and dynamic environment</li><li>Luxury product knowledge</li><li>Fluent in Spanish and English</li></ul>

About Gucci
Influential, innovative and progressive, Gucci is creating a wholly modern approach to fashion. The House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.
Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.

Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description -Retail Selling:
Represents the brand to clients. Guides them at every stage of the buying journey. Provides support on styles, product characteristics and trends.

Sub-Job Family Description - Sales Assistant:
Advises our customers during the buying journey. Presents the collection using brand standards. As the visible face of the brand follows company values. Contributes to reaching set sales targets and enhances customer satisfaction.

Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description -Retail & On-Line Selling:
Represents the brand to clients. Guides them at every stage of the buying journey, from the collection discovery and products selection to returns or exchanges management. Provides support on styles, product characteristics and trends.

Sub-Job Family Description - Sales Assistant:
Advises our customers during the buying journey. Presents the collection using brand standards. As the visible face of the brand follows company values. Contributes to reaching set sales targets and enhances customer satisfaction.

Gucci

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