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- Sr. Retail Manager
08/21/2023
Sr. Retail Manager
Saint Laurent - Regular
Seoul - Korea, Republic of
ROLE
As Sr. Retail Manager for Korea, you will deliver the overall brand image and business objectives of the retail network within the zone in line with the Saint Laurent global commercial policies. You will also ensure a consistent performance and implementation of strategic initiatives while bringing and sharing best practices that will enable further business, client and team development.
MISSION
Business Developer
• Drive the Change
• Analyse sales figures and forecast future sales (set annual targets and follow up performance) and provide regular in-depth analysis of outliers(over/underperforming stores) for action plans to improve the performance
• Analyse and figure out trends to facilitate planning
• Deploy the Retail Excellence Culture at Store Level
• Implement the Store Business Plan for each Store (process and KPI’s)
• Implement action plans to achieve sales target and P&L
• Drive changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market
• Deal with sales, as and when required
• Evaluate Market opportunities and assure the project Management of New Stores Opening/ Deal with Department Stores
• Communicate high quality and relevant feedbacks and report to organizational/ functional/ cross functional counterpart
A BRAND PROMOTER
• Promote the culture of the brand internally and externally
• Ensure store atmosphere upholds brand image
• Build a network of people who have an impact on local and international
• Luxury business to develop customers’ loyalty (especially with VIC
• Assure the deployment of SL CRM and Clienteling approach at Store Level
• Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
• Assure the handling to customer complaints and comments
A TALENT LEADER AND DEVELOPER
• Align constantly the Store Management team about Vision and Goals
• Manage and motivate the team to increase sales and ensure efficiency
• Identify, attract, recruit, develop and retain talents
• Create development plans for Management and Sales Staff
• Coach the Management Team of the Store (Store Director, Assistant Store Director, Department Manager)
• Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development
• Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues
A PROCESS MANAGER
• Ensure the deployment of all the HQs guidelines, rules and processes
• Align the HO Departments, schedule and follow up the new store openings/relocation/renovation
• Ensure alignment of HO Departments versus Stores and challenge versus Store Business strategy, goals, priorities (Store Business Plan)
• Ensure that all the processes are in compliance with legal, safety, internal requirements, sustainability, HR
• Ensure standards for quality, customer service and health and safety are met
• Challenge current processes to ensure efficiency and effectiveness with a continuous improvement approach
• Guarantee the optimal Stock Organization (Product, process, people) consistent with the Business Goals
STORE OPENINGS
• Design brief
• Propose the budget of the store, based on the local market to the local f. controller
• Contribute to the product programming according to customer needs
• Provide input on the zoning
• Give input to CRM & marketing/press action plan