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GUCCI Global Client Experience Coordinator

Gucci - Regular
MILANO - Italy

If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

ROLE MISSION

Inside the CRM department, you will be part of the Client Experience Factory. The mission is to support the development of new cross-channel surprise & delight concepts as well as innovate existing ones. The Client Experience Coordinator will coordinate client’s Brand experience concepts, guaranteeing alignment with the brand creative direction along with guaranteeing clients experience consistency.

KEY ACCOUNTABILITIES: 

  • Be the connection point between the business and the Client Experience Factory, effectively managing the relationship with internal and external stakeholders (ex. creative agencies)

  • Collect Regional & Corporate requirements in structured briefs 

  • Translate business needs into a creative approach, effectively managing a diverse set of stakeholders 

  • Develop concepts for Brand Experiences and new surprise & delight experiences 

  • Develop the gifting catalogue and local festivities gifts with the ideation of new opportunities 

  • Coordinate the approval process 

  • Harmonize experience quality and variety across all formats: physical events, remote & digital experiences, gifts 

 

KEY REQUIREMENTS: 

Proven track record in:  

  • Physical / Digital / Remote experiences concept development and coordination 

  • Cultivating and enhancing High End experiences in the luxury industry  

  • +3 years experience, preferably as project manager/consultant  

  • International experience 

  • Approach based on KPI and proven ROI 

  • Problem solver, able to find creative solutions developing new concepts with the aim to engage clients 

  • Led to act by learning from experiences 

  • Self-motivated with a strong sense of personal accountability 

  • Optimistic, open minded and creative spirit 

  • Great communication and team player skills 

  • Fluent in English 

We are passionate makers, thought leaders, dreamers.

If you feel like us, grab this chance and be part of our community!

  • Full time
  • Europe
  • Italy
Apply

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