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 | Kering

I marchi di moda e pelletteria del Gruppo Kering – Gucci, Saint Laurent, Bottega Veneta, Balenciaga, McQueen and Brioni – sono famosi in tutto il mondo per la loro straordinaria artigianalità, nonché per l’unicità della creatività che li contraddistingue.

Nelle Maison di gioielli del Gruppo Kering – Boucheron, Pomellato, DoDo e Qeelin – la tradizionale eccellenza va di pari passo con l’originalità grazie alle abilità e alla creatività degli artigiani.

Kering Eyewear è l’unica e sola azienda interamente dedicata all’Eyewear di Lusso. Dopo aver mosso i suoi primi passi come startup nel 2015, Kering Eyewear ha conosciuto una crescita esponenziale grazie al forte sostegno del Gruppo Kering, al suo straordinario portfolio di 14 brand di Lusso e Lifestyle e al miglior team di professionisti dell’industria.

Stiamo cercando persone con passione per il Lusso, voglia di fare la differenza e desiderio di plasmare il futuro del nostro business.
Scopri le nostre opportunità di lavoro e unisciti al gruppo del Lusso più influente al mondo.

<div><div><div>Role MissionAs a Gucci Senior Client Advisor, you will assist the Store Director and Team Manager in the driving of sales results, training and supervision of Client Advisors, merchandise management and daily store operations.You will be a dynamic and inspiring leader who has a strong background in relationship building skills, with both external and internal clients. As a Senior Client Advisor, you will be a role model and represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers within the marketplace.Key AccountabilitiesTeam<ul><li>Provide supervision and guidance to Client Advisors on the selling floor to deliver the highest performance through a customer centric attitude, driving sales as a client advisor leader;</li><li>Partner with the Team Manager to support real time coaching and feedback to achieve business and product category goals;</li><li>Assist in the development and growth within your team;</li><li>Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management, ensuring brand initiatives are clearly understood.</li></ul>Client<ul><li>Act as a role model by providing an exceptional client service experience by greeting, listening, and assisting clients to exceed their shopping needs;</li></ul><ul><li>Demonstrates an excellent knowledge of the products as well as Gucci history and heritage;</li><li>Attract new clients by being a Brand Ambassador through networking within the community;</li><li>Drive and exceed individual KPI goals, by ensuring the highest level of customer service and quality of sales.</li></ul>Operations<ul><li>Floor leadership duties; opening/closing the store, organizing coverage for the floor when associates are at lunch/taking a break;</li></ul><ul><li>Contribute to upholding the visual display of all products in accordance with Gucci visual standards;</li><li>Support the daily operations of the store when management is not present;</li><li>First point of contact should a difficult client issue arise.</li></ul>Key Requirements<ul><li>Sales management experience in retail, luxury retail, or service-related industry preferred;</li><li>Bachelor’s Degree in a related field is preferred;</li><li>Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;</li><li>Ability to manage competing priorities in a fast-paced environment;</li><li>Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;</li><li>Industry awareness and strong business acumen;</li><li>Strong verbal and written communication skills and excellent organizational skills;</li><li>Passion for the Fashion Industry;</li><li>Flexibility to work a retail schedule which will include evenings, weekends, and holidays.</li></ul>Key Pillars for Ways of Working<ul><li>Execute the mission of the role with a Radically Client-Centric mindset</li><li>Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working</li><li>Be Relentlessly Creative and approach challenges with an innovative mindset</li><li>Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors</li></ul>Key Behaviors to Amplify What We DoExploreConsiderate Thinker<ul><li>Sees the big picture and understands how own actions and decisions impact others and the organization as a whole</li></ul>Solutions Developer<ul><li>Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions</li></ul>DeliverAccountable Achiever<ul><li>Actively gets things done, raising the bar for performance, and taking accountability for own actions</li></ul>Agile Advocate<ul><li>Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals</li></ul>ConnectConnection Builder<ul><li>Builds trust-based relationships across boundaries and encourages collaboration</li><li>Adapts own style to communicate impactfully</li></ul>People Enabler<ul><li>Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness</li></ul>BuildContinuous Learner<ul><li>Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort</li></ul>Talent Builder<ul><li>Provides constructive and on-going feedback, coaches and helps others to achieve their full potential</li></ul>Work Authorization<ul><li>Qualified candidates must have the proper work authorization to work in the United States</li></ul>AccessibilityOur Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are   interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at <a href="mailto:name.nom&#64;kering.com" target="_blank">accessibility.americas&#64;gucci.com</a>.  When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.EOE M/D/F/V</div></div></div>

If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

HOW YOU WILL CONTRIBUTE<ul><li>Ensure the achievement of individual sales and store goals, enhancing and developing the business</li><li>Provide an exceptional customer service experience and demonstrate a strong knowledge of the products as well as Balenciaga history and message in accordance with Balenciaga’s client journey</li><li>Maintain an active, accurate, and organized client book with meaningful data you have captured, contact clients regularly and provide appropriate follow-up on all sales or client requests</li><li>Procure information about current trends and fashion history and weave into selling ceremony to discuss with clients and provide advice</li><li>Participate in a team environment; foster open and constructive communication with team members, being always collaborative and proposing effective solutions</li><li>Contribute to the execution of daily operational tasks per company directives</li></ul>WHO YOU ARE<ul><li>3&#43; years of experience in a similar role, preferably within other retail or fashion companies</li><li>Ability to manage multiple tasks in a fast-paced and dynamic environment through excellent communication skills (both verbal and written)</li><li>Proven ability to drive results in a selling role, exceeding individual and store goals</li><li>Commercial awareness and strong business acumen through a genuine passion for the fashion industry</li><li>Strategic vision in order to develop the business and high level of personal performance</li></ul>COMPENSATIONFor individuals assigned and/or hired to work in California, BALENCIAGA includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.  A reasonable estimate of the current hourly range is $18.00 USD to $22.00 USD.WHY WORK WITH US?  This is an exciting opportunity to join Balenciaga’s Cabazon Outlets team as a Sales Associate who will drive the business and contribute to the brand philosophy. We invite you to become part of a team that offers possibilities to learn and grow. Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.DIVERSITY COMMITMENT  Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms; race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, disability, protected veteran status, or other characteristics protected by applicable law, enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for, and it is part of our interview process to discuss with you how to excel in our company.

We are currently seeking a Sales Associate who will report to the Store Director. 

YOUR OPPORTUNITY 

The Balenciaga Sales Associate is responsible for providing our customers with top quality service by meeting their individual needs and expectations. This person will serve as a brand expert, promoting both the philosophy and values of Balenciaga.

About usSince 1945, the Brioni style is one of effortless modern elegance. It stems from excellence through in-house sartorial savoir-faire and continuous research in exceptional materials. In addition to its state-of-the-art Bespoke service, the House offers unparalleled, made in Italy, ready-to-wear, leather goods, shoes and accessories, both for formalwear and leisurewear, as well as fragrances.Founded in Rome and part of the Kering group, Brioni designs and crafts in the spirit of slow luxury, a value for the planet and people that unites the craftsmen and communities behind the House.ROLE MISSIONYou will support the communication team in the creation of offline and online materials. You will uphold visual and graphic brand standards across all projects and platform, making sure all of them are consistent with corporate identity.KEY ACCOUNTABILITIES<ul><li>Adaptation and implementation of digital and print BTL and POS collateral of the communication campaigns.</li><li>Managing and implementing graphics for Website, Social Media and related digital marketing tools.</li><li>Development of new brand tools to strengthen brand identity.</li><li>Development of CRM materials, client facing communication and tools related to marketing events.</li><li>Actively participate to content creation and manage production of print material from idea to final deliverables.</li></ul>KEY REQUIREMENTS<ul><li>Previous experience in similar role is a plus.</li><li>Degree in graphic and web design.</li><li>Expertise in Adobe Creative Suite: Photoshop, InDesign and Illustrator. XD is a plus.</li><li>Digitally driven. </li><li>Fluent English.</li><li>Capacity to manage several projects contemporarily.</li><li>Focus on quality and details</li><li>Proactivity and initiative</li></ul>Why work with us?This is a fabulous opportunity to join the Brioni adventure and to actively contribute to the development of the business by becoming part of a thriving luxury house in a global Luxury Group that offers endless possibilities to learn and grow.Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

Au sein de la région EMEA et rattaché(e) au Sales Operations Manager, votre responsabilité principale est d&#39;accompagner l&#39;équipe Wholesale &amp; Retail France &amp; Southern Europe dans ses missions quotidiennes. Vous serez l&#39;un des interlocuteurs principaux du siège pour les boutiques. VOS MISSIONS : 1/ Analyse business<ul><li> Effectuer une synthèse des weekly reports</li><li>Préparer le rapport mensuel et la synthèse de l’activité du Retail &amp; Wholesale zone France &amp; Southern Europe</li><li>Effectuer les reportings ponctuels sur la performance des ventes du réseau par vendeurs et par boutiques</li></ul> 2/ Gestion et Support<ul><li>Assurer le suivi et le traitement des commissions apporteurs d&#39;affaires</li><li>Réguler les factures et notes de frais du service Retail</li><li>Gérer les remboursements clients en lien avec le service comptabilité</li><li>Participer à divers projets de retail excellence et à la gestion des uniformes boutiques</li></ul> 3/ Animation réseau Retail &amp; WHS<ul><li>Préparer des programmes d&#39;intégration des nouveaux vendeurs dans la Maison</li><li>Préparer des outils d’aide à la vente pour les boutiques</li><li>Participer à l&#39;organisation de différents événements du service Retail : Managers Meeting, Formation pour les vendeurs</li><li>Aller à la rencontre des boutiques Retail &amp; des partenaires Wholesale pour toutes demandes.</li></ul>VOTRE PROFIL :<ul><li>Master 1 ou 2 – École de commerce ou université</li><li>Dynamique, impliqué·e et capable de travailler de manière autonome</li><li>Excellent relationnel et sens de la collaboration</li><li>Esprit de responsabilité et fiabilité</li><li>Polyvalence et capacité à s’adapter à différents contexte</li><li>Maîtrise de la suite Office, en particulier capacité à concevoir des présentations PowerPoint synthétiques et percutantes, ainsi qu’aisance sur Excel</li><li>Maîtrise du français (oral et écrit) indispensable</li><li>Anglais courant apprécié</li></ul>Modalités : Durée : 6 mois Date de début : Septembre  2025  Boucheron s&#39;engage à créer une main-d&#39;œuvre diversifiée. Nous croyons que la diversité sous toutes ses formes - genre, âge, nationalité, culture, croyances religieuses et orientation sexuelle - enrichit le lieu de travail. Cela ouvre des opportunités aux personnes d&#39;exprimer leurs talents, à la fois individuellement et collectivement, et cela contribue à renforcer notre capacité d&#39;adaptation à un monde en mutation. En tant qu&#39;employeur de l&#39;égalité des chances, nous accueillons et considérons les candidatures de tous les candidats qualifiés, indépendamment de leurs antécédents.

Créée par Frédéric Boucheron en 1858, la Maison Boucheron s’est construite à travers quatre générations de descendants directs. Créateur visionnaire et premier des grands joailliers contemporains à ouvrir une boutique sur la place Vendôme, Boucheron incarne aujourd’hui encore l’excellence en Joaillerie, Haute Joaillerie et Horlogerie. Le style Boucheron, libre et audacieux, ne cesse d’inventer les classiques de demain.

How you will contribute<ul><li>Manage the development and launch of 360-degree marketing projects within the Travel Retail EMEA channel, in accordance with marketing and communication guidelines.</li><li>In collaboration with the relevant Sales Manager, negotiate annual marketing plans with Travel Retail EMEA channel clients and ensure the effective implementation of the agreed plans within the assigned budget.</li><li>Ensure proper monitoring and accounting of the BTL budget.</li><li>Regularly visit key points of sale to verify the effectiveness of the assortment strategy, deliver training sessions to store staff, and discuss potential improvement actions with clients to maximize sell-out.</li><li>Actively support the development and execution of global/local sales campaigns and trade fairs.</li><li>Manage data by preparing internal and external briefings, presentations, visibility reports, sell-out reports, and budget tracking.</li><li>Oversee the production and installation of materials for seasonal or permanent promotional activities, coordinating various stakeholders: internal marketing and communication teams, external agencies and contractors, and client contacts.</li><li>Contribute to the development of a multichannel strategy for clients within the assigned scope.</li><li>Actively support the creation of innovative Trade Marketing tools to maximize brand performance based on channel needs.</li><li>Ensure the implementation of all visual updates and POP materials within the point of sale, in compliance with brand guidelines.</li></ul>Who you are<ul><li>Master’s degree in marketing, Management, Economics, or a related field</li><li>3/4 years of experience in a similar role within a dynamic and fast-moving industry</li><li>Advanced proficiency in Excel and PowerPoint</li><li>Fluency in English and Italian is mandatory</li><li>Willingness to travel up to 60% of the time</li><li>Dynamic, proactive, and flexible, with a natural curiosity and commitment to teamwork</li><li>Strong organizational and analytical skills, with the ability to adapt to evolving business needs</li></ul>Why work with us?This is a fabulous opportunity to join the Kering Eyewear adventure and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering, and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

About us

Kering Eyewear is the world leader in Luxury and High-End Eyewear (Frames & Sunglasses), developing a unique ‘ensemble’ of powerful brands. We design, develop, manufacture and market to customers and consumers, the most desirable frames and sunglasses in two fast growing segments: Luxury and Sport & Lifestyle. Through our industry expertise, we empower our brands to go beyond their limits in this high potential business category, supporting their capacity to lead and innovate in Eyewear, to realize their artistic and financial potential, in the most imaginative and sustainable manner.

ContexteL’équipe Compensation &amp; Benefits Groupe Kering, constituée de 7 personnes, joue un rôle stratégique au cœur de la politique RH déployée par chacune de nos Maisons. Nous accompagnons la performance de l’entreprise en concevant et en pilotant des dispositifs de rémunération et d’avantages sociaux équitables, compétitifs et alignés avec notre culture et nos ambitions.Nous sommes actuellement à la recherche d’un(e) Group Compensation &amp; Benefits Manager pour intégrer l’équipe. Votre opportunitéEn tant que Group Compensation &amp; Benefits Manager, vous jouez un rôle clé en lien constant avec les Maisons du Groupe dans la soumission de données aux enquêtes et la prise de décisions lors des revues salariales annuelles.Comment vous allez contribuer Rattaché(e) au Head of Total Rewards, vos missions incluront :<ul><li>Piloter la participation du Groupe aux enquêtes de rémunération générales et sectorielles, et analyser les résultats pour orienter les décisions stratégiques</li><li>Contribuer à la conception des politiques de rémunération et d’avantages sociaux via des analyses de données approfondies</li><li>Accompagner les Maisons dans l’élaboration de packages de rémunération compétitifs et adaptés</li><li>Gérer l’implémentation d’un nouvel outil d’analyse des rémunérations et de structuration des grilles salariales</li><li>Participer à la préparation de la mise en conformité avec les évolutions réglementaires en lien avec les salaires</li><li>Animer des sessions de formation et des présentations sur les thématiques de rémunération et d’avantages sociaux</li><li>Contribuer à la révision et à l’évolution du cadre des politiques de mobilité internationale</li><li>Gérer les relations avec les prestataires d’enquêtes et autres fournisseurs, y compris la négociation et le suivi des contrats</li><li>Curiosité à développer une connaissance approfondie des postes et des organisations des Maisons du Groupe</li></ul>Qui êtes-vous<ul><li>Vous justifiez de 5 à 7 ans d’expérience professionnelle au sein d’une équipe C&amp;B ou d’un cabinet de conseil </li><li>Vous maîtrisez les techniques de gestion de projet multi-pays et êtes à l’aise dans un environnement international</li><li>Vous avez une bonne connaissance des structures de rémunération, des enquêtes de rémunération, de l’évaluation des postes (ex : Méthode Hay)</li><li>La connaissance des pratiques de mobilité internationale est un plus et sera développée dans le poste</li><li>Vous êtes polyvalent(e), efficace, dans l’écoute, et savez être ferme lorsque la situation le nécessite</li><li>Vos qualités de communication sont reconnues</li><li>Vous savez structurer vos idées et êtes rigoureux(se) dans l’analyse des données chiffrées</li><li>Pilier méthodologique, vous serez garant(e) de l’équité au sein du Groupe</li><li>Vous avez un bon esprit d’équipe et savez établir des relations de qualité avec des interlocuteurs locaux aux profils variés, notamment non francophones</li><li>Vous maîtrisez Excel et PowerPoint, et avez une appétence naturelle pour les outils digitaux</li><li>Vous parlez couramment anglais</li></ul>Pourquoi nous rejoindre ?Cette opportunité est l’occasion de rejoindre l’équipe Compensation &amp; Benefits Groupe Kering, et de contribuer activement au lancement de programmes engageants en matière de rémunération et d’avantages sociaux.Kering s&#39;engage en faveur de la diversité. Nous croyons que la diversité sous toutes ses formes - genre, âge, nationalité, culture, handicap, croyances religieuses et orientation sexuelle - enrichit le lieu de travail. Nos collaborateurs ont ainsi des opportunités pour exprimer leurs talents, à la fois individuellement et collectivement, et cela contribue à renforcer notre capacité

Groupe de luxe mondial né d’une histoire familiale et entrepreneuriale, Kering réunit un ensemble de Maisons reconnues pour leur créativité en matière de couture et de prêt-à-porter, de maroquinerie, de joaillerie, de lunetterie et de beauté : Gucci, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ginori 1735, ainsi que Kering Eyewear et Kering Beauté. Inspirées par leur histoire et par leur patrimoine, les Maisons du Groupe conçoivent et façonnent des produits et des expériences d’exception qui reflètent l’engagement de Kering pour l’excellence, le développement durable et la culture. Cette vision s’incarne dans la signature du Groupe : Creativity is our  Legacy. Comptant 47 000 collaborateurs, Kering a réalisé un chiffre d’affaires de 17,2 milliards d’euros en 2024.

MISSIONSAu sein du Studio Prêt à Porter Produits Finis, vous intégrez l’équipe Maille sous la responsabilité d’un styliste senior. Ensemble, avec l’équipe, vous contribuez à imaginer et développer les pièces Maille, en accord avec l’univers et l’esthétique de SAINT LAURENT.Vos missions seront variées et vous permettront de participer activement à toutes les étapes de création :- Recherches créatives autour des thèmes des collections en lien avec les orientations de la Direction Artistique : iconographie, couleurs, matières, traitements, inspirations vintages, etc.,- Conception de maquettes et élaboration de dessins techniques pour les collections,- Préparation des dossiers de lancement et suivi du développement produit,- Participation aux essayages et à la mise en place de la direction artistique,- Soutien lors des sessions de styling et de la préparation des looks.- Plus globalement, vous serez impliqué(e) dans la vie du studio Maille et dans toutes les étapes qui font naître une collection.PROFIL Issu(e) d’une formation supérieure en stylisme ou design de mode, vous justifiez d’une première expérience (3 à 4 ans minimum) au sein d’un studio de prêt-à-porter, avec une spécialisation ou une forte appétence pour la Maille.Vous avez développé une vraie sensibilité produit et possédez de solides connaissances techniques propres à l’univers de la Maille : compréhension des points, des structures, des volumes, des finitions… Vous êtes à l’aise pour proposer des idées créatives, que ce soit en phase de recherche, de conception de maquettes ou de développement.Curieux(se) et connecté(e) aux tendances, vous savez capter l’air du temps tout en respectant l’ADN d’une maison. Vous travaillez avec rigueur, méthode et réactivité, dans un environnement exigeant et en constante évolution. Votre esprit d’équipe est un vrai atout.Vous maîtrisez les outils de création (Photoshop, Illustrator, InDesign) ainsi que le Pack Office.Un bon niveau de français et d’anglais, à l’écrit comme à l’oral, est requis.Intéressé(e) ? Merci d’adresser votre candidature (CV, lettre de motivation et portfolio) pour rejoindre notre studio Maille.A travers ses collaborateurs, Saint Laurent s&#39;engage en faveur de la diversité. Nous croyons que la diversité sous toutes ses formes - genre, âge, nationalité, culture, croyances religieuses et orientation sexuelle - enrichit le lieu de travail. Nos collaborateurs ont ainsi des opportunités pour exprimer leurs talents, à la fois individuellement et collectivement, et cela contribue à renforcer notre capacité d&#39;adaptation à un monde en mutation. En tant qu&#39;employeur de l&#39;égalité des chances, nous accueillons et considérons les candidatures de tous les candidats qualifiés, indépendamment de leurs antécédents.

A PROPOS DE SAINT LAURENT 

Fondée en 1961, Yves Saint Laurent a été la première maison de couture à lancer le concept du prêt-à-porter de luxe en créant, en 1966, la ligne ‘Rive Gauche’, synonyme de jeunesse et de liberté. Ce changement a représenté un premier pas crucial dans la modernisation de la mode et a révolutionné le paysage socio-culturel. 
En 1999, la division luxe du Groupe Kering a acquis la maison Yves Saint Laurent et, sous la direction créative d’Anthony Vaccarello depuis avril 2016, continue à la positionner au sommet de l’univers du luxe. 
Aujourd’hui, les collections Saint Laurent incluent le prêt-à-porter féminin et masculin, les chaussures, les sacs, la petite maroquinerie, les bijoux, les foulards, les cravates et les lunettes.

Your Opportunity:As a Client Advisor for Ginori 1735 at Harrods, you will play a key role in delivering an exceptional client experience across both dedicated sales areas. Acting as a true Brand Ambassador, you will embody and promote the values, heritage, and vision of Ginori 1735, ensuring a consistent and inspiring presence within the luxury retail environment.You will be responsible for engaging with both internal and external clients, offering personalized service and expert product knowledge to build lasting relationships and drive brand loyalty. Your passion for excellence and attention to detail will contribute to the continued success and prestige of Ginori 1735.How you will contribute:<ul><li>Drive sales performance by delivering outstanding customer service and ensuring an excellent after-sales experience</li><li>Proactively engage in client development, nurturing existing relationships and acquiring new clients</li><li>Foster a collaborative and positive team environment</li></ul>As a Brand Promoter:<ul><li>Act as an ambassador of the brand, embodying and promoting its culture both internally and externally</li><li>Ensure a consistently exceptional customer experience aligned with brand values</li></ul>As a Process Supporter:<ul><li>Support store management in ensuring compliance with all operational processes and procedures, contributing to their effective implementation and follow-up</li></ul>Who you are:<ul><li>Minimum of 3 years’ experience in luxury retail or high-end services</li><li>Bachelor’s degree in a relevant field is preferred</li><li>Genuine passion for the Interior Design and Home industry</li><li>Strongly sales-driven, sociable, open, and ambitious team player with a proactive and optimistic attitude</li><li>Proven track record in delivering exceptional customer experiences, fostering loyalty and achieving measurable results</li><li>Excellent communication skills - verbal and written - and outstanding organizational abilities</li><li>Willingness to work a flexible retail schedule, including evenings, weekends, and holidays</li><li>Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)</li><li>Fluent in English; knowledge of Arabic is a plus</li></ul>Core Competencies:<ul><li>Strong sales and client focus</li><li>Ability to identify client potential and tailor experiences accordingly</li><li>Skilled relationship and network builder</li><li>Effective and engaging communicator</li></ul>Why work with usThis is an excellent opportunity to join the Kering adventure in a moment of extraordinary transformation and become part of a dynamic team in a global Luxury group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Kering is a global, family-led luxury group, home to people whose passion and expertise nurture creative Houses across couture and ready-to-wear, leather goods, jewelry, eyewear and beauty: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ginori 1735, as well as Kering Eyewear and Kering Beauté. Inspired by their creative heritage, Kering’s Houses design and craft exceptional products and experiences that reflect the Group’s commitment to excellence, sustainability and culture.
This vision is expressed in our signature: Creativity is our Legacy. 
In 2024, Kering employed 47,000 people and generated revenue of €17.2 billion

Ginori 1735 is an expression of excellence in Italy and in the world in the high artistic manufacture of porcelain, able to combine craftsmanship, creativity and attention to progress. As part of the global luxury group Kering, we are committed to ‘empowering imagination’ in a sustainable manner and encouraging our employees to flourish. Join our passionate journey and fulfil your potential and creativity.

How will you contribute? As Global Client Engagement Director you will define, design and deliver strategy and tools to develop our clients business in markets, and elevate their experience in all the client touchpoints, playing a pivotal role in shaping and delivering the brand’s WW client development strategy with measurable impact. You will be responsible for defining the clienteling strategy, leading the implementation of the roadmap to drive client growth across segments, and elevate the client experience across all physical and digital platforms. 1- Lead and define the Global Client Strategy <ul><li>Develop and implement the global client development strategy for all client segments and across all markets, ensuring full alignment with brand values, business priorities, and commercial goals.</li><li>Effectively communicate the vision to all stakeholders involved, while fostering strong cross-functional collaboration.</li><li>Build and manage a comprehensive Worldwide Client Engagement Calendar that supports strategic business priorities.</li></ul>2- Elevate Client Experience Across All Touchpoints<ul><li>Define the vision for a seamless and emotionally resonant client journey across every brand touchpoint—boutiques, events and online platforms</li><li>Create and embed core pillars of the Retail Client Experience to serve as the foundation for elevated in-store interactions</li><li>Design and deploy 360° activations and animations in-store to enrich engagement and storytelling.</li><li>Design client experiences attached to specific services</li><li>Build a Store planning client experience partnership, ensuring consistent and localized execution.</li></ul>3. Lead and Scale Clienteling Activities Globally<ul><li>Oversee and enhance one-to-one clienteling strategies and daily practices within stores, ensuring excellence in execution.</li><li>Establish KPIs and methodologies to maximize ROI of client development initiatives and store-level activations, driving both experience and profitability.</li><li>Partner with internal stakeholders (e.g., Kering Group) to evolve and optimize clienteling tools and lead training programs for regional and local teams, ensuring their effective deployment by coaching and empowering local teams to integrate them seamlessly into their daily practices.</li><li>Roll out global client feedback mechanisms (e.g., Net Promoter Score, Mystery Shopping) and use insights to build targeted action plans</li></ul>4. Oversees CRM Campaign Strategy &amp; Execution<ul><li>Lead the global CRM campaign calendar in collaboration with cross-functional teams, ensuring alignment with brand, commercial, and experience goals.</li><li>Optimize the effectiveness of CRM campaigns through personalization, segmentation, and data-driven insights to drive revenue, retention, and engagement.</li><li>Monitor campaign performance and implement continuous improvement processes to ensure relevance and impact across client segments and regions.</li></ul><div></div>Key requirements <ul><li>Minimum 10 years of experience in client engagement roles within the luxury retail industry</li><li>Proven leadership in managing cross-regional initiatives and aligning stakeholders across HQ, regions, and store networks</li></ul><ul><li>Experience in designing and delivering bespoke experiences for Clients across multiple channels.</li></ul><ul><li>Creative mindset with a refined aesthetic sensibility and ability to translate brand DNA into meaningful client journeys</li></ul><ul><li>Robust analytical skills</li><li>Excellent communication and interpersonal skills; comfortable engaging with executives, regional directors, and retail teams</li></ul><ul><li>International experience working across multiple luxury markets</li><li>Fluent in English; proficiency in additional languages is a strong asset.</li></ul>What Success Looks Like<ul><li>A globally unified yet locally adaptable client development strategy</li><li>Measurable growth in client engagement, satisfaction, and retention</li><li>Elevated store experience consistently delivered across regions</li><li>Efficient and effective use of clienteling and CRM tools with strong ROI</li><li>Ability to embody the brand vision and to deliver results bringing different stakeholders on board</li></ul>Why work with us?This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering, and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Inspiring individuality with innovative craft since 1966, creativity lies at the heart of Bottega Veneta.
Born in Vicenza, the house is rooted in Italian culture yet maintains a global outlook.
An inclusive brand with exclusive products, Bottega Veneta is as much a feeling as it is an aesthetic.

At McQueen, we live and breathe a culture defined by our key Behaviors:<div><div><div><div><ul><li>Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed. </li><li>Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.</li><li>Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally. </li><li>Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.  </li></ul>How will you contribute?The McQueen Store Manager will lead and support all activities to achieve store business objectives, ensuring an unparalleled client experience. This role is responsible for setting up and implementing the strategy and vision for the store, providing recommendations and improvement plans based on store results.The ideal candidate must perform with a high level of integrity and take full ownership of the store operations, loss prevention compliance, human resources management, as well as visual merchandising presentation. The Store Manager leads by example and guarantees excellence in Client experience through local market knowledge and promoting the values and ambitions of the brand within the marketplace. They will drive excellence in all Client touchpoints through empowering and developing the store team.Leading the business <ul><li>Drive team to exceed Financial targets and maximize sales performances, contributing to the success of the entire store</li><li>Propose and develop action plans, through careful analysis of store performance.</li><li>Communicate with the team the company set KPI’s and identify strategies to ensure performance standards are met.</li><li>Represent the Company within the local market, identify opportunities to increase foot flow, attract new Clients, and build loyal relationships with the brand.</li><li>Be present on the sales floor, ensuring highest standard of approach and service to Clients.</li><li>Foster the omni channel awareness among the team, as well as encourage and support the team in using digital tools to improve the relationship with clients. </li><li>Meet store operating budgets by monitoring store expenses</li><li>Provide effective product feedback based on store needs, and participate in the buying session when requested</li><li>Proactively follow current competitors and fashion trends, industry news and new innovations in technology.</li><li>Train and communicate current collection knowledge to all associates to ensure the team is fully educated on brand pillars and season strategy; partner with the appropriate internal departments for support</li></ul>Client Development<ul><li>Place the client above all. Lead by example to create a welcoming environment and to ensure the Team strives to meet the Client’s every need and request</li><li>Foster a client centric mindset developing and maintaining solid Client relationships and enforce meaningful after sales experiences to increase customer loyalty</li><li>Manage the achievement of business objectives, by utilizing a top client strategy to retain and develop high potential clients</li><li>Promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company sponsored events</li><li>Capture meaningful customer data for the purpose of building relationships to personalize future client development opportunities. Monitor monthly CRM database reporting. </li><li>Foster a strong private appointment culture among the team</li><li>Collaborate with the Retail Head Office for the organization of local events defining a challenging and realistic target per Client</li></ul>Performance and Team development <ul><li>Oversee annual review process for all store employees and set annual employee goals  </li><li>Cascade relevant information from the business in an efficient way to ensure team alignment</li><li>Conduct monthly coaching sessions with team members to review performance and provide constructive, timely feedback </li><li>Attract, recruit, and retain a high performing team and build a talent pipeline through networking and competitive shopping. </li><li>Ensure a consistent and branded onboarding experience for all new hires</li><li>Manage the allocation of staff resources and scheduling to effectively drive sales and ensure customer service</li><li>Partner with Retail Manager and Human Resource Manager for all employee relations issues to ensure effective resolution. </li><li>Act as a strong staff motivator, promoting team spirit through effective communication, and cultivating a positive and energetic environment. </li><li>Be a role model of House Code of Behaviors and ensure team abides by them</li><li>Master fully all company tools and applications including IT and digital, and ensure team is constantly informed of relevant updates</li><li>Understand the needs and priorities, train and inspire the Store team on product knowledge, sales techniques, Client Services, and Company policies and procedures  </li><li>Identify talents within your team to propose for internal development opportunities, sharing the proposal with the Retail Manager and Human Resource Manager to define the correct development processes</li><li>Ensure strong cooperation between front and back of house to guarantee efficient operations</li></ul>  Store Operations <ul><li>Adhere to and enforce all company policies and procedures</li><li>Monitor store expenses and maintain store operating budget while aiming to reduce overall cost. Ensure timely submission of accounts payable invoices and cash disbursement polices</li><li>Comply with all Loss Prevention quarterly self-audits, monthly cycle counts, incident reporting and monthly inventory reconciliations to ensure annual inventory shrinkage is below company target </li><li>Oversee the processing of daily incoming and outbound merchandise requests and shipments</li><li>Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records for all employees</li><li>Support and maintain visual merchandising standards set by headquarters</li><li>Maintain full organization of company assets per the back of house and front of house guidelines provided by headquarters</li><li>Maintain the borrow log and consignment program ensuring that it is current and adheres with company policy and procedures. </li></ul>Required Skills:<ul><li>You will be able to demonstrate the desired McQueen behaviors </li><li>Significant sales management experience in retail, luxury retail, or service-related industry</li><li>Proven ability to drive store performance</li><li>Commercial awareness and strong business acumen, including key retail performance indicators</li><li>Coaching and development skills</li><li>Strong analytical skills</li><li>Entrepreneurial spirit </li><li>Strong budget management experience </li><li>Strong verbal and written communication skills and excellent organizational skills. </li><li>Being confident in public speaking and engaging with external stakeholder </li><li>Ability to manage competing priorities in a fast-paced environment. Open to change and new way of working</li><li>Able to manage pressure and maintain a positive working environment </li><li>Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook</li><li>Flexibility to work a retail schedule which will include evenings, weekends and holidays. </li><li>Ability to effectively create, manage and adhere to deadlines</li><li>Ability to be mobile for extended periods of time </li><li>Passion for the Fashion Industry</li><li>Ability to climb a ladder and lift packages weighing 10 lbs. on a regular basis</li></ul>Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.</div></div></div></div>

Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr. 

Alexander McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision.

About UsPomellato, handcrafted contemporary fine jewellery from Milan. Renowned for its coloured gemstones and its elegant yet unconventional design since 1967. Supporting women and equality. Working towards a more eco-conscious future, Pomellato has now achieved 100% responsible gold purchasing. Established in Milan in 1967 and crafted by the hands of expert goldsmiths, Pomellato stands out for its unique design and colorful gems which through innovative stone cutting and setting techniques have come to define an unmistakable and iconic style. Pomellato is part of Kering, a global luxury group, managing the development of a series of renowned houses in the sectors of fashion, leather goods, jewellery and watches.We are currently looking for a Digital Learning Intern.How you will contribute:<ul><li>You will support with the development of our Digital Library of training materials, serving as the key point of reference for content creation and organization;</li><li>You will help enhancing the existing library, ensuring all training content is up to date, relevant, and easily accessible for the Training and Clienteling Team;</li><li>You will assist in crafting project presentations for the Sales Training team, including toolkits for new training modules and engaging quizzes;</li><li>You will coordinate the Training Calendar for local trainers across regions, ensuring seamless scheduling;</li><li>You will oversee the end-to-end E-Learning Translation process, liaising with translation agencies;</li><li>You will prepare dashboards to track key training metrics and performance indicators.</li></ul>Who you are:<ul><li>Degree in Economics/Business;</li><li>High level of Power point;</li><li>Good project management;</li><li>Excellent written and oral communication skills;</li><li>Flexibility and ability to work independently;</li><li>Ability to prioritize and manage multiple simultaneous deadlines;</li><li>Fluent in English and Italian;</li><li>Curiosity, proactivity and high adaptability.</li></ul>Why work with us?This is a fantastic opportunity to become part of a dynamic team with an unconventional brand that offers possibilities to learn and grow. Talent development is a managerial principle at Pomellato and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. Pomellato is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enrich the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.<div><div><div></div></div></div>

KERING BEAUTÉ, une entité du groupe Kering créée en février 2023, développe une nouvelle expertise au sein de Kering afin de permettre à ses marques de réaliser pleinement leur potentiel dans la catégorie Beauté, qui constitue une extension naturelle de leur univers. Les équipes de Kering Beauté développent cette expertise pour un portefeuille de Maisons prestigieuses telles que Bottega Veneta, Balenciaga, Alexander McQueen, Pomellato et Qeelin.Notre objectif est de créer de la valeur pour le Groupe et ses Maisons, en s’appuyant sur l’identité unique de chacune, de manière cohérente avec leur stratégie et leur positionnement sur le marché, en plaçant l’innovation et la créativité au cœur de notre démarche, tout en façonnant la Beauté de Luxe de demain de manière durable et responsable.<div></div>GESTIONNAIRE ADV / CUSTOMER SERVICE ASSISTANTEn tant qu’Assistant Service Client, vous serez responsable de plusieurs aspects clés du processus de service client, tout en étant l’interlocuteur principal des clients. Vous serez rattaché(e) directement au Responsable Service Client, avec un périmètre Monde (Europe et Export).Principales missions :Gestion des commandes, relation client &amp; support commercial :<ul><li>Traitement quotidien et intégration dans SAP des commandes reçues (commandes manuelles et celles passées via le portail B2B par les clients)</li><li>Vérifications : disponibilité des stocks et analyse après exécution ATP, quotas, rejets techniques, cohérence des données, vérification de la solvabilité, conditions commerciales, prix, arrondis, délais, produits arrêtés, durée de vie, spécificités logistiques demandées par les clients</li><li>Informer les clients des produits en rupture, des dates de disponibilité et des produits alternatifs le cas échéant, et discuter des opportunités avec l’Assistant Commercial et les clients</li><li>Suivi rigoureux du cycle complet de la commande : de la réception à la livraison selon les Incoterms &#43; coordination avec le prestataire logistique (3PL) pour assurer les expéditions</li><li>Collaboration étroite avec :<ul><li>Équipe commerciale : participation aux revues de comptes, suivi des données clients</li><li>Finance : faciliter le recouvrement, suivi des limites de crédit par client et application stricte des règles de clôture</li><li>Demand &amp; Supply Planning : vérification des commandes vs quotas</li><li>3PL et équipe transport : suivi des livraisons et expédition​  </li></ul></li></ul>Gestion des retours et réclamations clients <ul><li>Identifier les raisons des retours et réclamations, communiquer avec l’entrepôt pour les aspects logistiques et/ou avec le service Qualité pour le traitement des problèmes</li><li>Émission des avoirs selon les procédures en vigueur</li></ul>Indicateurs de performance et continuité de service : <ul><li>Suivi des indicateurs de satisfaction client (délais, erreurs, réclamations, etc.)</li><li>Suivi des KPI du service client : taux de service (analyse des causes de non livraison complète), suivi des clôtures et progression quotidienne des commandes par rapport à l’objectif mensuel</li><li>Gestion des tâches spécifiques et prioritaires en cas d’absence d’un collègue (prise en charge des commandes, priorisation des demandes, coordination entre les équipes)</li><li>Intégration des nouveaux collaborateurs dans le service (formation IT, processus et autres formations liées au département)</li></ul>Compétences :<ul><li>Minimum 5 ans d’expérience dans un rôle similaire en ADV/service client et supply chain, idéalement dans l’industrie du luxe et de la beauté</li><li>Langues : français, anglais courant</li><li>Outils : Microsoft 365, très bonne maîtrise de SAP S/4 et Dynamics 365, forte appétence pour les systèmes informatiques</li><li>Connaissance approfondie des Incoterms et des procédures de dédouanement</li><li>Excellentes compétences interpersonnelles et de communication (orale et écrite)</li><li>Autonomie, adaptabilité, proactivité, esprit d’équipe et capacité à anticiper les besoins</li><li>Grande rigueur et précision dans la gestion des données</li><li>Orientation service client avec aisance dans la communication interculture</li></ul>Pourquoi nous rejoindre ? Vous souhaitez intégrer une entité en mode “start-up” au sein d’une équipe agile, faire la différence et participer à la création d’une nouvelle expertise dans un contexte de marché ambitieux et stimulant, où vos contributions seront valorisées ? Rejoignez-nous !Kering Beauté s’engage à construire une équipe diversifiée. Nous croyons que la diversité sous toutes ses formes – genre, âge, nationalité, culture, croyances religieuses et orientation sexuelle – enrichit le lieu de travail. Elle permet à chacun d’exprimer son talent, individuellement et collectivement, et renforce notre capacité à nous adapter à un monde en constante évolution. En tant qu’employeur garantissant l’égalité des chances, nous accueillons et considérons toutes les candidatures qualifiées, quels que soient leur parcours et leur origine.

Job Family Group Description - Supply Chain:
Gathers pre- and post-production cycle jobs in fields such as resource planning, order management, logistics and distribution, warehousing and aftersales repair services.

Job Family Description -After Sales and Customer Service:
Responds promptly to customer inquiries, with in-depth knowledge of products, services and processes. Communicates with customers through various channels. Keeps records of customer interactions, transactions, comments and complaints in order to improve customer service efficiency and ensure a high level of customer satisfaction.

Sub-Job Family Description - After Sales:
Resolves technical difficulties and issues with our customers after a sale. Plays a pivotal role in strengthening the bond between customers and sales staff.

How you will contribute<ul><li>Provide best service to customers and introduce the brand</li><li>Achieve sales target</li><li>Improve customers’ reorganization and satisfaction of brand</li><li>Daily check sales amount and stock and ensure its accurate</li><li>Follow company’s policy strictly</li><li>Ensure products’ safety and avoid be stolen and other loss</li><li>Finish the task aligned by line manager in time</li></ul>

Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description -Retail Selling:
Represents the brand to clients. Guides them at every stage of the buying journey. Provides support on styles, product characteristics and trends.

Sub-Job Family Description - Sales Assistant:
Advises our customers during the buying journey. Presents the collection using brand standards. As the visible face of the brand follows company values. Contributes to reaching set sales targets and enhances customer satisfaction.

Maisons

Moda e Pelletteria

Gioielli

Ginori 1735

Kering Eyewear

Kering Beauté

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