BOUCHERON Sales Associate

Role Objective

To maintain consistently exceptional standards of excellence in delivering a customer service experience which meets our brand focus. In doing so, developing his/her client portfolio and achieve ambitious targets.

This position is based in Old Bond Street boutique.

Responsibilities

1 Achieving one’s individual targets and helping to achieve the targets of the boutique

- Achieving individual targets set by the boutique Manager.

- Have a great track record sales, premium/ luxury background preferred.

- Developing and retaining Clientele.

- Helping team members to meet their own targets by assisting them in the sales process when it is required and taking turns doing the back-office and administrative work.

- Contributing to achieve the overall targets of the boutique by meeting one's own targets and by being a team player.

- Recruiting new Clients by attending internal and external events and contributing ideas for new Maison events.

- Helping other team members to achieve their revenue targets by assisting them during a sale if necessary, and respecting the Client rotation rules.

- Contributing to the boutique’s overall target by ensuring personal goal and by acting as a genuine team member

- Informing Management of new leads and deposits to be added to the central list

- Demonstrating proactivity by taking the initiative to network in order to build new contacts

- Use entertainment budget effectively to introduce new clients to the Maison.

2 Applying Boucheron policies and procedures

- Being an ambassador of the Boucheron Retail Excellence.

- Following each step of the selling ceremony.

- Respecting the values and ethical principles of the Maison Boucheron and Kering * group.

- Having complete and accurate knowledge of the Maison's history and creations.

- Offering Clients the Boucheron standards of service defined in the Service Palace® Guide.

- Contributing to enhancing Boucheron database by filling client data.

- Maintaining personal appearance in line with the Boucheron guidelines and grooming.

- Understanding and abiding by Boucheron safety regulations and security procedures.

- Ensuring that the boutique’s appearance and jewelry presentation is well maintained and in accordance with boutique atmosphere guidelines (visual merchandizing, flowers, music etc.).

- Respecting the laws of the country and the current procedures implemented by the Maison and the Kering group. Asking for the boutique Manager’s authorization when necessary **.

3 Contributing to the operation of the boutique and encouraging team spirit

- Helping to maintain and enhance the overall appearance of the boutique.

- Performing administrative duties when required and being flexible when asked to do tasks that are not within one's normal scope of responsibility.

- Participating actively in team meetings, group tasks, boutique events and other activities.

- Getting along with other colleagues and being a team player

- Accepting collective responsibility for stock management in accordance with policies and procedures ensuring that the safe is tidy and well organized at all times.

- Contribute to the morning briefs effectively to offer new ideas, information or training and personally conducting morning briefs regularly to assure effective communication.

Skills and Experience Required

• English Fluent mandatory + a further language would be an asset
• Strong previous experience in a similar role
• Experience in a luxury service role with face-to-face customer contact
• Ability to adapt to frequent change and a high pressure environment
• Ability to initiate contact and communication
• Motivated by being a team player with a common goal
• Business Developer (Recruiting VIP Clients)
• Strong attention to details with the ability to handle multiple tasks simultaneously

Person Specifications

• Excellent Communication and interpersonal Skills with the ability to build and maintain relationships
• A strong team player spirit and consideration of colleagues
• Excellent Computer skills

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.