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    DODO CRM & Client Development Manager

    Pomellato - Regular
    Milano - Italy

    Dodo is the beloved Italian ‘charming jewelry’ brand. Its distinctive line of jewels and charms communicates the brand’s values, builds communities and encapsulates special moments. The Milan Maison’s chic, ready-to-wear jewels are designed to be layered, stacked and mixed-and-matched, to elevate the everyday look for a modern woman. Sustainable since its inception, and partnering with organizations to protect the environment, Dodo is one of the first jewelers to use 100% responsible gold in all its creations. Inclusive in its very existence, DoDo encourages diversity and self-expression, believing that authenticity is the purest jewel in all of us.

    Your Opportunity

    We are currently looking for a DoDo WW CRM & Client Development  Manager responsible for creating the CRM global strategy in order to maximize business through client engagement opportunities.

    How you will contribute


    • Contribute to the Retail and E-commerce business growth through tactical activities aimed at boosting clients’ recruiting, improving retention and reactivation

    • Support and enhance a Company Customer-centric culture

    • Define the RFM segmentation and clients clustering rules

    • Ensure that guidelines on data collection and data quality are well implemented in the Regions

    • Oversee CRM systems in partnership with IT (upgrade of the existing functionalities and release of new features)

    • Set and monitor Customer Engagement KPIS

    • Liase with sales team in order to create customized action plans according to the global strategy and regional opportunities

    • Propose and monitor insights of client engagement campaigns through online & offline performance

    • Develop and forecast budgets in order to sustain Client Development strategy and roadmap


    • Build & maintain an healthy and loyal database, by contributing as insights expert to a deeper client knowledge and targeted customer journeys

    • Define the NL, OTM, and OTO strategy targeting different clients’ segment collaborating with Brand, Sales Merchandising and Sales team

    • Propose corporate clienteling practices, to be implemented locally, to accelerate recruitment, loyalty and elevation

    • Propose the main clienteling experiences format, in collaboration with Corporate Event, Trade & Marketing Teams and  sales marketing team


    • In partnership with Training Manager, propose training calendar and content to improve in-store clienteling skills

    Who you are

    • Graduated in Marketing, Business Administration with 5 years of experience in a leading role, gained in international companies

    • Passionate by luxury and client engagement matter

    • Agile with Salesforce, BI or other CRM & analytical systems

    • Positive and proactive, with proven organizational and time management skills

    • Able to collaborate effectively across teams with effective communication skills at all levels of the organization

    • Fluent in English and Italian, more languages would be a plus

    Why work with us?

    Dodo is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enrich the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

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