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GUCCI Product Care Specialist

Gucci - Regular
London - United Kingdom

Stop just dreaming. Start dream-making with us! Gucci is a one-of-a-kind place in which to express yourself, being who you are. A place where your unique talents are empowered. Read on to find out more! Role Mission Ensures that all company policies and requirements are in alignment when handling after sales activities. Manage after sales service requests for repairs, spare part requests, defects and local destructions in after sales system while ensuring accuracy of information.

Key Accountabilities

  • Execute repair ticket management according to company standards and coordinating with stores, back office, repair center and headquarters.
  • Plays a key role in supporting stores, wholesale and customers with regards to repairs and returns.
  • Responsible for the execution of repair ticket management within after sales tool.
  • Monitor and perform daily activities in the system and work with stores, customers, repair center and headquarters as needed.
  • Perform technical evaluations and provide estimates and feedback/solutions for the after sales service requests to the stores in a prompt manner.
  • Manually enter and update data in after sales system on behalf of customer repairs, wholesale, and external vendor.
  • Receive and process customers' payments for repairs;
  • Responsible for all aspects of after sales management acting as point of contact on customer complaints and quality issues.
  • Provide support to stores and regional customer service teams to manage repair tickets in the after sale system;
  • Communicate and coordinate with stores and headquarters on any after sales & quality matters.

Key Requirements

  • Experience in working in a fast-paced and high-end luxury brand (goods or services) ideally in customer service or aftersales
  • Strong organizational and communication skills
  • Proven track record in building and maintaining strong relationships with clients
  • Strong track record of individual performance, delivering results beyond expectations
  • Passion for and sound knowledge about Gucci and luxury fashion
  • Fluent in English
  • Ability to work varied hours/days, including weekends, and holidays as needed

Gucci is made of people who are diverse, talented and unique. You're invited to come and show us the Dream-maker that you are.

  • Full time
  • Europa
  • United Kingdom
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