Gucci 9 System & Technology Manager
Gucci - Fixed Term (Fixed Term)
Shanghai - Mainland China
Main responsibilities:
• As a tech expert, lead to build up an entire new intelligent omnichannel customer service system by leveraging mainstream tech solutions.
• Daily operation management for the system.
• Cross collaboration with business and IT team for customer service process and service system performance optimization.
• You will ensure documentation is produced with agreed quality.
• Contribute significantly to stable operations by reviewing change requests and operational reports.
• Build strong partnerships externally and internally to deliver your results through yourself and others.
Main responsibilities:
· As a tech expert, lead to build up an entire new intelligent omnichannel customer service system by leveraging mainstream tech solutions.
· Daily operation management for the system.
· Cross collaboration with business and IT team for customer service process and service system performance optimization.
· You will ensure documentation is produced with agreed quality.
· Contribute significantly to stable operations by reviewing change requests and operational reports.
· Build strong partnerships externally and internally to deliver your results through yourself and others.
- Full time
- 亚洲
- Mainland China
