GUCCI Area Clienteling Manager
Gucci - Regular
Seoul - Korea, Republic of
Key Accountabilities
1. Recruitment of New Customers
• To identify potential customers with Retails team
• To take partnership action during CRM events
• To network through existing high-end customers’ network, Retail Manager’s contacts or other company contact
• To review magazines, events to identify the A list contacts of the city for personalized service
2. Development of Existing High-End Customers to Increase Spending
• To identify existing high-end and high potential customers to help their sales associates further enhance their loyalty by special services and attention
• To grow their spending by exposing these customers to other product categories, events and identify opportunities to up-sell and cross-sell especially during key personal milestones (birthdays, anniversaries, Christmas, births etc)
• Partner with Store Managers to develop action plans to increase retention and repurchase rate for VIG’s, RTW/Shoes multitimers and top clients of the store or area
3. Retention of High-End Customers
• To structure a systematic tracking and use the BEAT Client Book to manage the contact frequency and methodology
• To provide extraordinary service by coordinating the fulfillment of specific requests coming from these customers
• To ensure impeccable after-sales service is offered (watch servicing, jewelry cleaning, personalization)
• To formulate and manage the effective use of the Clienteling budget
4. Effective Management of VIG’s appointment and VIP Salon (where they exist)
• To actively manage the VIP salon and invite clients in a privileged/personalized way
• To encourage the staff to make better use of the VIP space
• Partner with Store Manager to setup clear store appointment targets and follow up to maximize sales/engagement opportunities
5. Other duties as assigned
Key Requirements
• Degree or Diploma holder in any discipline
• 8 years RTW experience preferred in luxury market
• Experience in CRM activities and in-store events are an advantage
• Customer focus, strategic thinking, excellent people skill, business acumen, analytical ability, problem solving, planning and organizing skill
• Computer skills
• Fluent in English and at least one other Asian language preferred
• Creative, convincing and possess fashion flair
• Outgoing, flexible and enjoy working hard and good team work
- Full time
- 亚洲
- Korea, Republic of