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KERING EYEWEAR Customer Service Manager

Kering Eyewear - Regular
Seoul - Korea, Republic of

Job Description Summary Kering Eyewear is the world leader in Luxury and Hi-End Eyewear (Frames & Sunglasses), developing a unique ‘ensemble’ of powerful brands. We design, develop, manufacture and market to customers and consumers, the most desirable frames and sunglasses in two fast growing segments: Luxury and Sport & Lifestyle. Through our industry expertise, we empower our brands to go beyond their limits in this high potential business category, supporting their capacity to lead and innovate in Eyewear, to realize their artistic and financial potential, in the most imaginative and sustainable manner.

Kering, world leader in apparel and accessories, which develops an ensemble of powerful brands across the Luxury and Sport & Lifestyle segments, for Kering Eyewear Division is looking for an 


Position         Customer Service Manager
Reporting to   Head of Korea
Contract        Permanent Employment, Full Time


Key Responsibilities

- Managing customer master data ensuring timely maintenance, accuracy, completeness and integrity of all information
- Managing order flow from order acquisition to order entry in compliance with agreed trade terms
- Managing delivery flow by liaising directly with planning, logistics and customer whilst acting as first point of contact in the event of any query/issue
- Managing backorders ensuring a clean sheet
- Managing goods returns in compliance with agreed trade terms
- Acting as customer’s first point of contact in case of commercial, logistics, product claims
- Supporting sales events such as Buying Days, brands/product presentations, customer’s onsite trainings, customer’s visits, etc. through active participation in both organisational preparation and execution
- Issuing sales/customer-related reporting to the benefit of both sales team and customer
- Implementing and enhancing customer service-related procedures, processes and systems
- Participating to ad hoc sales-related activities and/or projects

Experience

- 5-10 years of work experience in a B2B customer service environment
- With the experience in the travel retail channel would be a plus
- Proven customer facing experience
- Sales experience within a controlled environment of advantage
- Experience with SAP implementation of advantage
- Less experience will consider as Customer Service Coordinator

Technical Skills

- Good business knowledge of order-to-cash flows
- Working knowledge of Incoterms and customs rules
- Good knowledge of sales principles and methods
- Good working knowledge of Office Pack (Excel, Power Point, Word)
- Experience in SAP is a definite advantage
- Fluent English


Competencies

- Team player
- Customer-oriented
- Problem solving
- Negotiation-oriented
- Focus on results
- Self-motivated
- Passion and enthusiasm
- Curiosity and innovation
- Clear and open communication
- Trustworthy


Location
Seoul, Korea


Equal Opportunities
Kering Eyewear is an Equal Opportunities employer. Qualified applicants will be considered without regard to race, religion, sex, age, disability, or any other legally protected status. Recruitment decisions are based on objective and job-related criteria in line with our organizational needs and our company values.

  • Full time
  • 亚洲
  • Korea, Republic of
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