Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.
Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.
As a GUCCI Team Coordinator - BOH, you will be responsible for providing operational support to the business by overseeing an efficient stockroom and accurate inventory. You will support management in day-to-day operations including troubleshooting operational, service, facilities, and compliance issues.
You will serve as a “Gucci Ambassador” by promoting the Gucci Values and Amplifiers. Passion for the brand is conveyed through creating a branded, luxury client experience. This person must possess a positive attitude, excellent communication skills and a passion for the brand.
Execute shipping and receiving process, reporting any issues to Store Director or Team Manager – Operations and taking the necessary steps to resolve;
Ensure timely movement of merchandise as directed by Store Director or Team Manager - Operations while adhering to all procedures and guidelines, including but not limited to transfers, RTV’s and damages;
Assist Store Director or Team Manager – Operations with identifying problems in operations process and resolve them in quickly and timely manner;
Maintain clear and accurate operations documents/procedures for reference purposes;
Submit all 8300 and tax exempt forms as received;
Communicate all discrepancies/issues immediately to management;
Process repairs and damages on a timely basis according to company guidelines;
Assists with physical maintenance of the boutique;
Place orders as needed for all supplies for the office and store;
Follow all Policy & Procedures and security guidelines;
Ensure compliance with company standards and procedures.
Ensure an accurate and organized store inventory at all times;
Oversee store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Director or Team Manager – Operations.
Assisting the sales staff in pulling different styles and sizes from stock;
Assist in store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Director/Team Manager – Operations.
Serve as a Gucci Ambassador by displaying a welcoming and friendly attitude to all clients entering the store and direct them to an available Client Advisor or Lead Client Advisor;
Support the team in the selling process, ensuring the highest level of client experience;
Assist Client Advisors in preparing for VIG client appointments, preparing consignments and closing transactions;
Providing dressing room support to Client Advisor and Client;
Answer, direct and transfer calls with exceptional level of professionalism;
Understand a customer’s needs and orienting them into the departments;
Interacting with customers to ensure client satisfaction.
Packing and providing support during payment process;
Facilitate store transfer requests, charge sends, and product inquiries;
Accurately capture client data required to close transactions per company expectations and following up on any missing and relevant information;
Packing and providing support during payment.
Escalate all return and exchange paperwork to management on duty for receipt signatures to be captured with daily closing flash paperwork;
Knowledgeable of all Gucci products and company policies, specifically on credit, sales and customer service.
Experience with technology to utilize internal retail systems and shipping software programs;
Ability to meet physical requirements of the position including but not limited to climbing ladders, bending, lifting boxes;
1 year of administrative or stock experience; preferably in a luxury environment;
Strong attention to detail and ability to multitask;
Familiar in Microsoft Word and Outlook;
Flexibility to work a retail schedule, which will include evenings, weekends, and holidays.