GUCCI Team Coordinator - Wrentham Outlet (fixed term)

• Serve as a Gucci Ambassador by displaying a welcoming and friendly attitude to all clients entering the store while directing them to an available Client Advisor or Lead Client Advisor;  

• Support the team in the selling process, ensuring the highest level of client experience;  

• Assist Client Advisors in preparing for VIG client appointments, prepare consignments, and close transactions; 

• Provide dressing room support to the Client Advisor and Client; 

• Answer, direct and transfer calls with exceptional level of professionalism; 

• Upon understanding the needs of the client, escorting them into the correct department; 

• Interact with clients to ensure their satisfaction with their shopping experience. 

POS  

• Provide necessary support during payment process; 

• Facilitate store transfer requests, charge sends, and product inquiries; 

• Accurately capture client data required to close transactions per company expectations and following up on any missing and relevant information. 

Inventory  

• Assist the sales staff in pulling different styles and sizes from stock; 

• Participate in store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Director/Team Manager – Operations. 

General   

• Escalate all return and exchange paperwork to management on duty for receipt signatures to be captured with daily closing paperwork; 

• Knowledgeable of all Gucci products and company policies, specifically on credit, sales, and customer service. 

Key Requirements  

• At least 2 years of experience in luxury retail, hospitality, or customer service; 

• Experience with operating POS system, a plus; 

• Excellent interpersonal and communication skills; 

• Strong understanding of customer service needs and priorities; 

• Strong attention to detail and ability to multitask; 

• Familiar in Microsoft Word and Outlook; 

• Flexibility to work a retail schedule, which will include evenings, weekends, and holidays. 

Key Pillars for Ways of Working  

• Execute the mission of the role with a Radically Client-Centric mindset; 

• Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working; 

• Be Relentlessly Creative and approach challenges with an innovative mindset; 

• Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors. 

Key Behaviors to Amplify What We Do 

Explore  

Considerate Thinker  

• Sees the big picture and understands how own actions and decisions impact others and the organization as a whole 

Solutions Developer 

• Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions  

 Deliver  

Accountable Achiever  

• Actively gets things done, raising the bar for performance, and taking accountability for own actions  

Agile Advocate  

• Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals  

Connect  

Connection Builder   

• Builds trust-based relationships across boundaries and encourages collaboration  

• Adapts own style to communicate impactfully  

People Enabler  

• Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness  

Build  

Continuous Learner   

• Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort  

Talent Builder   

• Provides constructive and on-going feedback, coaches and helps others to achieve their full potential  

Work Authorization 

• Qualified candidates must have the proper work authorization to work in the United States