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Kering Client Services Intern

Kering - Student (Fixed Term) (Trainee)
NEW YORK - United States of America

Job Family Group Description - Sales / Omni-Channel: Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management. Job Family Description -E-Commerce: Enhances e-commerce business growth through the brand website. Ensures world-class e-commerce operations. Improves the customer experience as well as the ratio of revenue to net sales in e-commerce channels. Oversees e-marketing and CRM campaigns.

KERING Client Services Intern

A global Luxury group, Kering manages the development of a series of renowned Maison’s in Fashion,

Leather Goods, Jewelry and Watches: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander

McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, as well as Kering Eyewear. By placing creativity at the heart of its strategy, Kering enables its Maison’s to set new limits in terms of their creative expression while crafting tomorrow's Luxury in a sustainable and responsible way. We capture these beliefs in our signature: “Empowering Imagination.”

HOW YOU WILL CONTRIBUTE

  • Understands the overall concept of the company, including the brand, client, product goals, and all other aspects of service
  • Rotates through our divisions of responsibility and provides ideas to grow and improve the business
  • Accepts designated, business-focus projects to research, propose ideas and solutions, and present final project during the internship
  • Engages with customers or clients and provides service and/or sales
  • Provide suggestions to management for improving customer service and internal processes
  • Learns and becomes proficient on internal software systems
  • Assists in creating performance reports
  • Act as an ambassador for Kering's renowned fashion brands
  • Ensure adhesion to brands' ecommerce and retail policies
  • Follow-up and liaise with other departments to meet client requests
  • Gather client feedback and requests to support a continuous improvement of the client experience and enrich the Group's strategy
  • Share client feedback with the appropriate departments to improve processes, services and quality

WHO YOU ARE

  • Exceptional customer service and problem-solving orientation with patience, diplomacy and listening skills
  • Sensibility to the Luxury world, enthusiasm for the brands and products
  • Commercial and analytical mindset
  • Ability to multi-task in fast paced environment
  • Team player, dynamic, flexible, independent, positive and professional
  • Excellent elocution, spoken and written communication skills
  • Work autonomously and demonstrate a positive and enthusiastic attitude
  • Make quick and thoughtful decisions when needed

  • Full time
  • 北美
  • United States of America
申请

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