BALENCIAGA Store Manager (Shinjuku Isetan 3F)
Balenciaga - Regular
Tokyo - Japan
ESSENTIAL DUTIES AND RESPONSIBILITIES
Achieve Store/Individual Sales Target
• Set individual financial goals for team members
• Achieve financial objectives proposing action plans and adapting actions to specific situations
Maximize the business potential of the store
• Build up relationships with outside potential business providers
• Direct/arrange manpower on the floor during events and/or daily store activities to maximize business opportunities and team-members productivity
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People Management/ Staff Development
• Consistently coach store staff by providing them with the necessary training and information required to develop their competencies and support their growth
• Develop staff professional and product knowledge providing relevant updates, sources/publications as well as through developing their network
• Identify staff training needs and set training and development plans
Uphold respect of company standards and procedures
• Monitor stock organization, company standards as well as procedures and flow of merchandise
• Ensure a sense of urgency in the store for immediate reactivity to stock issues
• Ensure availability of merchandise and services, maintaining inventories
• Give effective feedback to Merchandising team regarding product collection
Clienteling Development
• Develop the relationship with top/key customers
• Develop and execute clienteling actions to both locals and tourists
• Implement coaching program to develop SA effectiveness in connection and in after-sales service
• Manage customers issues/complains
• Provide to the office the feedbacks from customers on the collection
CANDIDATE PROFILE
• 5 years of solid experience in luxury retail sales with at least 4 years in managerial level
• Excellent command of Japanese
• Strong leadership with the ability to coach and motivate staff
• Excellent people management and interpersonal skills
• Good understanding of luxury fashion market practices
• Sensitive to figures and strong business awareness
• Presentable, energetic and with a drive to success
• A strong interest and passion for Balenciaga
Why work with us?
This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering, and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling work environment.
Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
- Full time
- Asie
- Japan