BOTTEGA VENETA CS Assistant
Bottega Veneta - Regular
Seoul - Korea, Republic of
We are currently looking for a CS Assistant, reporting to the CS Manager to join our dynamic team in Korea.
How you will contribute:
Management of after sales items in line with brand policy.
Respond customer inquiries (email/phone) in a timely and professional manner providing knowledge and accurate information to store
Handle customer complaints, managing exchange/refunds and other special cases.
Working with other teams to ensure a consistent and high-quality level of support.
Management of credit note for defect or not repairable items
Ordering and organizing for spare parts to local repair.
Who you are:
At least a year of experience in customer service
High level of honesty and integrity
Capacity of collaboratively with abroad
Understanding wider range of luxury industry and customer behavior
Understanding of import/export basic process
Knowledge for leathers, repair method
Excellent communication skills
A calm and analytical approach to problem solving
Flexibility to cope with emergency situations
Why work with us?
This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
- Full time
- Korea, Republic of