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    29/04/2024

    GUCCI In-Store Clienteling Manager

    Gucci - Regular
    Hong Kong - Hong Kong SAR

    ABOUT GUCCI Influential, innovative and progressive, Gucci is reinventing a wholly new modern approach to fashion. Under the vision of Creative Director, Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion and luxury brands. Eclectic, contemporary, romantic – Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail. Gucci is part of the Kering Group, a world leader in apparel and accessories than owns a portfolio of distinguished luxury and lifestyle brands. ABOUT THE POSITION The Area Clientelling Manager is a pivotal role to lead Hong Kong’s clientelling strategy and in-store client engagement activations. Reporting to the Store Manager with matrix reporting to the Client Engagement Director, she/he will be responsible for clientelling and in-store activations across the Retail network.

    KEY RESPONSIBILITIES

    • Specific responsibilities include:
    • Lead and drive overall clientelling strategy across the entire Retail network and support in-store activations with the intent to drive prospect conversion, client upgrading, cross selling, repeat purchase and retention
    • Plan, development and implement clientelling programmes in conjunction with the Client Development Manager and Store Managers
    • Amplify retail marketing and drive footfall through mall partnerships
    • Provide support and guidance for retail teams in all clienteling activities with a strong focus on top client segments and sales contribution
    • Analyse and interpret market and client performance reports
    • Lead, motivate, train and coach retail teams for optimising clientelling performance and achieving client KPIs and sales goals
    • Budget management

    PROFESSIONAL EXPERIENCE & QUALIFICATIONS

    • At least 10 years of relevant clientelling experience
    • Previous store experience preferred with deep understanding of retail operations and CRM
    • Strong leadership, interpersonal and stakeholder engagement skills
    • Dynamic with knowledge of the local luxury market trends
    • Commercial awareness and strong business acumen with solid analytical and numerical skills
    • Strong verbal and written communication skills and excellent organisational skills
    • Proficient in MS Office (Powerpoint and Excel)

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