GUCCI Business Training Manager - Southwest

Role Mission

The primary training responsibilities of the Business Training Manager – Southwest will be focused on Selling Ceremony and Behaviors Training, executing and implementing learning strategies based on corporate directives, implementing instructor-led and eLearning training courses, and managing training ambassadors within Southwest market.  The Training Manager, based in Los Angeles, California, will be responsible for performing assessments to identify training needs within the region and will work with the VP of Retail, Market Director, Director of Training and regional training team to develop comprehensive solutions.  This role will collaborate with various departments to measure the success of the training initiatives and determining the value to the overall brand objectives.

Key Accountabilities

• Support training strategies within the Southwest market with a focus on improving KPI’s and ensuring a consistent client experience;
• Execute training activities as directed by VP, Retail and Training Director;
• Facilitate monthly district training ambassadors calls, contributing to content development;
• Create training decks for morning briefings and activities;
• Manage Store Trainers in the Southwest markets;
• Coach and train sales associates through on-the-floor observation, providing feedback, and exemplifying the luxury service experience.

Key Requirements

• Bachelor’s Degree from an accredited four-year college or university;
• Minimum of five years’ experience in a formalized training position with retail stores;
• Additional experience in a client-facing role at a retail setting is desirable;
• Luxury retail experience is preferred;
• Experience planning and managing both small and large-scale training events, with flawless follow-through and execution;
• Must be able to manage and work within travel budget;
• Strong technical aptitude and expertise (Excel, Word, PowerPoint, Learning Management Systems);
• Up to 75% travel required throughout the Southwest market.

Key Behaviors

Explore

Considerate Thinker

• Sees the big picture and understands how own actions and decisions impact others and the organization as a whole

Solutions Developer

• Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions

Deliver

Accountable Achiever

• Actively gets things done, raising the bar for performance and taking accountability for own actions

Agile Advocate

• Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals

Connect

Connection Builder

• Builds trust-based relationships across boundaries and encourages collaboration
• Adapts own style to communicate impactfully

People Enabler

• Empowers others by providing autonomy and encouraging self-expression, valuing and amplifying each person’s uniqueness

Build

Continuous Learner

• Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort

Talent Builder

• Provides constructive and on-going feedback, coaches and helps others to achieve their full potential

Work Authorization

• Qualified candidates must have the proper work authorization to work in the United States

EOE M/D/F/V