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    ALEXANDER MCQUEEN West Coast Retail Operations Manager, Los Angeles

    Alexander McQueen - Regular
    BEVERLY HILLS - United States of America

    Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr. Alexander McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision.

    At Alexander McQueen, we live and breathe a culture defined by our key Behaviors:

    • Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed.
    • Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.
    • Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally.
    • Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.  

    How will you contribute?

    The West Coast Retail Operations Manager will support and guide the direction of the retail function, and closely partner with the Store Managers and other departments to ensure the stores operate efficiently and effectively and within Company policies and guidelines.

    They will think strategically about business needs and successfully implement projects. They will support the retail function, ensuring that our store locations are maintained to the highest levels and that our brand image is consistently represented by the in store environment, resulting in the ideal Alexander McQueen client experience.

    Key Accountabilities

    Retail Operations:

    • Establishes and reviews policies and procedures for store teams, ensuring adherence.
    • Develops and maintains the Retail Operations Manual for store teams.
    • schedules and reviews audits to verify compliance with established policies and procedures, partnering with Store Managers and operations team members on action plans to make improvements where needed
    • Identifies opportunities to enhance operational efficiencies.
    • Analyzes store operations and organization, providing recommendations to improve operational management.
    • Liaises with external entities to ensure compliance with required permits and documentation.
    • Ensures adherence to Fire Safety, Health & Safety procedures.

    Store & Office Maintenance:

    • Identifies, manages and schedules contractors to carry out work in store, ensuring a thorough job is completed
    • Defines back of house ways of working and monitors to ensure that stores are acting in accordance
    • Regularly reviews supplier services and identifies opportunities to reduce costs or improve service
    • Acts on store emergencies to ensure repairs and service are executed in a timely manner
    • Liaises with Loss Prevention and Security on store issues where necessary
    • Acts as point of contact with security guard firms
    • Manages cleaning companies used for store locations
    • Acts as first point of contact for all store operational issues, escalating to West Coast Retail Director and VP Retail where needed
    • Supports all corporates departments with logistical or operational tasks related to stores

    Client Experience:

    • Responsible for  onboarding and supporting the after sales process
    •  Manage the uniform order process from allocation to distribution
    • Ensures back of house standards are maintained to enable the best client experience
    • Identifies opportunities to improve client experience
    • Considers client experience in all aspects of retail operations work

    Stock & Inventory:

    • Co-lead the annual inventory process across all stores from planning to final reconciliation.
    • Regularly prepare and review weekly operational performance reports; including but not limited to negative on hands, unreceived cartons, cycle counts and store assessments
    •  Support all inventory movement processes in region
    • Audits and evaluates in store performance of operational guidelines  
    • Manages regional transfers in collaboration with the stores, merchandising, and regional partners

    Logistics & Supplies

    • Streamlines ordering of supplies and seeks cost saving alternatives
    • Manages all courier and shipping accounts in collaboration with Kering Transportation and ensures team follow guidelines
    • Maintains inventory levels of packaging in central warehouse and across stores
    • Evaluates shipping suppliers and couriers to ensure most efficient and cost effective service is in place

    New Store Openings

    • Project manages store openings or closures in region, managing all department communications in partnership with store planning team
    • Coordinates with Store Planning team where necessary
    • Prepares operational structure for new stores and back office set up
    • Orders all store opening supplies for BOH, client experience, and on-site facilities

    Training & Support

    • Ensures that store teams are trained and knowledgeable on all aspects of retail operations
    • Answers store questions on JDA and POS
    • Plans the communication and implementation of any new retail operations policies or processes
    • Leads by example and supports development of store teams by nurturing and developing talent

    Required Skills:

    • You will be able to demonstrate the desired Alexander McQueen behaviors 
    • Previous experience of retail operations and helping a retail business operate efficiently
    • Flexible and diplomatic communicator across all mediums and all levels of an organization
    • Ability to quickly establish strong credibility with team members and external resources
    • Proficient in POS systems as well as all Microsoft Office suite (including Excel, Word and PowerPoint)
    • Ability to be flexible with regular travel and occasional weekend work
    • Highly organized and has strong attention to detail
    • Is strategic and able to consider the wider business impact of decisions
    • Highly motivated and is able to work independently or as part of a team
    • Sound analytical and organizational skills

    Salary Range: $100,000 - $110,0000 annually

    Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

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