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ALEXANDER MCQUEEN Retail Operations Executive

Alexander McQueen - Regular
Singapore - Singapore

Alexander McQueen is renowned for its unbridled creativity and the brand today has become synonymous with modern British couture. Since her appointment in 2010 as Creative Director, Sarah Burton has produced critically acclaimed collections with a focus on handcraft and artisanal techniques. Her ability to marry the design codes of the house with lightness and her own feminine touch has brought a new and personal aesthetic. Part of the Kering portfolio of brands, Alexander McQueen has expanded internationally through both wholesale and retail channels in the past few years, strengthening its positioning within the luxury sector. With a total network of over 90 directly-operated Alexander McQueen stores and a strong presence in the world’s most prestigious department stores, the brand’s iconic status continues to grow across the world.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • To provide the day-to-day retail and store operations support to the Retail Manager
  • To assist in setting up new stores, maintaining store, and closing down store in Southeast Asia & Oceania
  • To assist in managing various pre-opening activities and plan for the new stores
  • To follow up the store commercial performances through different sales analysis and productivity reports
  • To prepare sales plan and target in collaboration with the Retail Manager
  • To participate in the annual budgeting process
  • To act as a link between the store line team and the inventory control team
  • To coordinate with various departments for in-store promotion activities and events
  • To provide administrative support to store
  • To enhance customer service and lift up guest shopping experience by collaborating with different teams to organize retail training / development programs for store staff to ensure store operation standards
  • To update and maintain the CRM data, follow up the store mailing and customer loyalty program according to the customer profile analysis
  • To assist in managing positive customer relations and monitoring customer feedback
  • To perform other related ad hoc tasks and projects where necessary

QUALIFICATIONS

  • Bachelor’s degree in Business Administration or equivalent
  • Minimum 3 years’ experience in in retail operations and/or business supports
  • A good team player with excellent analytical, presentation and communication skill
  • A fast learner, self-motivated, and able to work under pressure
  • Well organised, self-initiative, excellent analytical, presentation, and communication skills
  • Good PC skills such as MS Office
  • Full time
  • アジア
  • Singapore
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