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GUCCI KOREA Client Advisor

Gucci - Regular
Seoul - Korea, Republic of

Job Family Group Description - Sales / Omni-Channel: Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management. Job Family Description -Retail Selling: Represents the brand to clients. Guides them at every stage of the buying journey. Provides support on styles, product characteristics and trends. Sub-Job Family Description - Sales Assistant: Advises our customers during the buying journey. Presents the collection using brand standards. As the visible face of the brand follows company values. Contributes to reaching set sales targets and enhances customer satisfaction.

Client Advisor

담당업무

ㆍ고객의 욕구와 기대를 만족시키는 최고의 서비스와 잊을 수 없는 경험을 제공함과 동시에, “구찌 홍보대사” 로써 브랜드의
철학과 문화를 고객에게 직접 전달함으로써 브랜드 로열티를 증가시킨다.


자격요건

ㆍ고객중심의 서비스 마인드 및 다양한 고객층에 적응할 수 있는 융통성을 지닌 분

ㆍ개인과 매장의 목표를 추진하고 달성하기 위한 능력을 지닌 분

ㆍ팀플레이어로서 소통에 능한 분

ㆍ빠르고 역동적인 환경에 적응할 수 있는 분

ㆍ패션과 명품에 깊은 열정이 있는 분

Position:   Client Advisor

Department:    Retail

  • Role Mission
  • To provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as “Gucci ambassador" the philosophy and the culture of the Brand

  • Key Accountabilities
  • Serve customers accordingly with Gucci selling ceremony
  • Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage
  • Guarantee cross and up-selling for all product categories
  • Discuss with clients and give advices on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products
  • Build and strengthen relationships with customers, deal with different nationalities and personalities and put always the customers at ease
  • Ensure qualitative monitoring and updating of customer information, accordingly to the Company tools (CRM), in order to retain actual customers and detect new high potential ones
  • Ensure the achievement of individual and Store goals, enhancing and developing the business
  • Foster open and constructive communication with team members, being always collaborative and proposing effective solutions
  • Contribute to manage the visual display of the products in accordance with Gucci visual standards
  • Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures
  • Ensure the products replenishment and physical inventory of merchandise
  • Follow Company grooming, accordingly with Gucci standards and policies

  • Key Requirements
  • Min 2 years of experience in Retail industry (Luxury Retail Preferred)
  • Strong client-focused in line with Gucci hospitality culture
  • Deep passion for fashion and luxury
  • Excellent communication and relational skills
  • High flexibility and ability to adapt to different clients
  • Ability to work in a fast moving and dynamic environment
  • Team-player mentality, Commercial awareness and strong business acumen
  • Bachelor’s Degree is preferred
  • Full time
  • アジア
  • Korea, Republic of
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