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GUCCI Team Manager

Gucci - Regular
Ho Chi Minh - Vietnam

Job Family Group Description - Sales / Omni-Channel: Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management. Job Family Description -Store Management: Oversees and guides the stores to ensure a unique customer experience. Manages the relationship between clients and sales team. For the customer, this is the visible face of the brand. Sub-Job Family Description - Department/Floor Manager: Manages every operation in the department or on the floor to guarantee a unique customer experience. Collaborates with store manager and assistant store manager in smooth running of operations, loss prevention compliance, human resources management and visual merchandising presentation.

Role Mission

The Team Manager will support the Store Manager in the management of the daily operations which include overseeing sales performance of store and individuals, operational issues, efficient inventory management, cost management and client relations.  The Team Manager will also ensure adherence of operational standards and regulations and motivate / coach the team to bring about optimal performance.

Key Accountabilities

Sales and Client Service

  • Support the Store Manager to establish and implement Action Plans to develop sales for each product category and client segment
  • Ensure the achievement of business objectives and implementing activities and strategic projects, keeping in constant connection with Corporate functions
  • Demonstrate sales leadership by playing an active role on the sales floor
  • Ensure the implementation and development of CRM initiatives to develop a clientele network for the store
  • Ensure service excellence and client engagement in store

People Management

  • Support the Store Manager in managing a retail team with the support of Local HR (Recruitment, Coaching, Training)
  • Ensure the development of motivation, sense of belonging, and business involvement

Maximize store business potential

  • Build and maintain rapport with potential business providers (VIG, Landlords, personal shoppers, etc)
  • Support the PR and Consumer Management team in events
  • Ensure effective manpower manning in store (MTT)

Visual Merchandising Management

  • Ensure correct interpretation and implementation of visual guidelines, keeping the retail team up to date about visual issues, and ensuring VM maintenance, through a close cooperation with the Visual Display team 

Store Management

  • Ensure an economical and operational effective management of the store, in compliance with internal policies and procedures 
  • Ensure an adequate integration and optimization between front and back-office, ensuring appropriate store resources coverage, and supervising logistics and stock management
  • Ensure maintenance of inventory accuracy, in line with corporate policies and procedures 

Key Requirements

-Min. 3-5 years of experience in a similar capacity from the retail or service industry preferably with a proven track record in luxury fashion.

-Well-groomed with a pleasant deposition.

-Customer service oriented and driven in sales

-Inquisitive mindset with the ability to engage

-Independent individual with strong decision-making skills and managerial experience

-Passionate in growing a career within the luxury fashion industry.

  • Full time
  • アジア
  • Vietnam
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