KERING EYEWEAR Customer Service Coordinator ( 5 months' contract)

Kering Eyewear is the world leader in Luxury and Hi-End Eyewear (Frames & Sunglasses), developing a unique ‘ensemble’ of powerful brands. We design, develop, manufacture and market to customers and consumers, the most desirable frames and sunglasses in two fast growing segments: Luxury and Sport & Lifestyle. Through our industry expertise, we empower our brands to go beyond their limits in this high potential business category, supporting their capacity to lead and innovate in Eyewear, to realize their artistic and financial potential, in the most imaginative and sustainable manner.

We are currently seeking a Customer Service Coordinator who will report to Head of Malaysia as part of our dynamic Malaysia team based in Petaling Jaya.

Your opportunity:

Managing the order to cash flow of the allocated customer portfolio in a timely and accurate fashion

Working along with the sales team on delivering customer service excellence

Ensuring compliance with sales business policies

How you will contribute

• Managing customer master data ensuring timely maintenance, accuracy, completeness, and integrity of all information
• Managing order flow from order acquisition to order entry in compliance with agreed trade terms
• Managing goods returns in compliance with agreed trade terms
• Implementing and enhancing customer service-related procedures, processes, and systems
• Participating in ad hoc sales-related activities and/or projects
• Participating in any ad hoc task given

Who you are

Experience

• Fresh graduate or with 1-2 years working experience

Technical Skills

• Good business knowledge of order-to-cash flows
• Good working knowledge of Office Pack (Excel, Power Point, Word)
• Fluent in English

Competencies

• Team player
• Customer-oriented
• Focus on results
• Self-motivated
• Passion and enthusiasm
• Curiosity and innovation
• Clear and open communication
• Trustworthy