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KERING Technical Solutions Manager, APAC

Kering - Regular
Singapore - Singapore

About Kering A global Luxury group, Kering manages the development of a series of renowned Maisons in Fashion, Leather Goods, and Jewelry: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, as well as Kering Eyewear. By placing creativity at the heart of its strategy, Kering enables its Houses to set new limits in terms of their creative expression while crafting tomorrow's Luxury in a sustainable and responsible way. We capture these beliefs in our signature: “Empowering Imagination.”

Your Opportunity

The role requires in-depth technical knowledge and expertise in many technical services including workstation management, workplace solutions, productivity suite (Office365, Google Workspace), unified communication solutions, Active Directory (Azure & On-prem), messaging and collaboration tools, printing services, cloud storage, innovative technology and, mobile device management and other innovative solutions.  This person must be skillful on most of these technical solutions services, and must be adept in doing proof of concept for new initiatives, piloting new solutions, evaluating and recommending new technical solutions in above areas, transform deployed solutions into production mode with knowledge transfer to the Service Desk and formalize documentation on operation procedures.  Act as L2/L3 support in the region on technical solutions deployed and handle escalations by formulating root cause analysis and permanent solutions.  

The position also requires to be collaborative, working with the KIT teams in the region, the Technical Services Solutions Team in the global headquarters, vendors and suppliers, other business units, and brands within the luxury group companies.

How you will contribute

  • Lead a team of technical subject matter experts to initiate, design, plan, deliver and maintain IT technical solutions across Asia Pacific which in alignment with regional and global requirements.
  • Work closely with each local IT teams to ensure that IT technical solutions are being delivered in a structured and consistent approach.
  • Exchange regularly with global technical solutions team to follow up latest global solution trends and project status.
  • Manage both internal and external resources to deliver solutions with necessary standards, best practices, and ensure compliance
  • Provide documentations, trainings and knowledge transfer to the Service Desk before putting into production of any new / updated technical solutions.
  • Manage post implementation review, formalize operation procedures and act as L2/L3 support through life-cycle management.
  • Responsible for technical solutions team budget forecast, review and updates, maintain service catalog on technical solutions area to be shared across the region and brands.
  • Be tech-savvy, ensure timely exploration and proactively communicate with global technical solutions team and regional management team towards the introduction of new or innovative technologies.
  • Manage these technologies for Kering and its luxury group companies consists of:
    • >15,000 AD / Office365 accounts o >15,000 mobile devices
  • Provide and maintain statistics and data dashboard on KPIs for operations & statistics
  • Establish and maintain relationships with key stakeholder across the different Houses as well as within various areas of Kering Technologies

Who you are?

  • Bachelor's degree in Engineering, Computer Science, IT or related field or equivalent in education and experience.
  • Previous experience leading or managing a team preferred
  • Knowledge of IT Service Management (ITSM) methodologies (ITIL certification preferred)
  • 10 years of relative working experience on workstation management, workplace, collaboration, unified communication, web and mobile solutions.
  • Knowledge and hands-on experience on:
    • Microsoft Office365
    • With emphasis in Teams conference as part of unified communications
    • Pexip Video Conferencing Solutions o Microsoft Azure AD & Active Directory
    • SAP Identity Management (IDM)
    • VMWare Workspace One
    • Microsoft System Center Configuration Manager (SCCM)
    • Microsoft Deployment Toolkit (MDT)
    • Jamf
  • Knowledge in below areas would be beneficial o Service Management Tool, e.g. SNOW o Data Analytics Platform, e.g. PowerBI
  • Scripting on Powershell / Programming with Python
  • Understanding on retail solutions, database, network, servers, and security
  • Understanding on financial budgeting and cost tracking
  • Leadership and management skills with regional exposure
  • Interpersonal skills with customer focus and able to formulate sound solutions that deliver value to business.
  • Strong analytical, problem solving and issue resolution skills 
  • Strong collaborative and team coordination skills 
  • Solid vendor management and project management experience
  • Excellent presentation skills with the ability to convince your audience
  • Excellent communication skill with fluent written and verbal English
  • Self-motivated and capable to complete duties efficiently with minimal supervision
  • Flexible approach to working hours

Why work with us?

This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering, and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.   

  • Full time
  • アジア
  • Singapore


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