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GUCCI - Clienteling Specialist

Gucci - Regular
Paris - France

Fondée à Florence en 1921, Gucci est une maison emblématique du luxe Italien. Influente, innovante et progressiste, la marque réinvente une approche dynamique et moderne de la mode sous le génie du directeur artistique Alessandro Michele. Éclectiques, contemporaines et romantiques, les créations Gucci incarnent la quintessence de l'artisanat italien par leur qualité et l'attention portée aux détails. Pour plus d'informations visitez www.gucci.com.

The full-time Clienteling Specialist acts as a point of reference for the Store Management & regional Clienteling manager for all Clienteling-related activities and goals, from data collection to highly personalized client experience.

  • Support the Store management in strengthening a client-centric culture among the team & ensure the full implementation of the Gucci Clienteling program
  • Coach, train & support each sales associates on the selling floor and through one-to-one sessions: implement & follow a coaching calendar
  • Animate & motivate the team through weekly Clienteling morning brief, best practice sharing (internal & external), role plays, clienteling board updates
  • Ensure the comprehension of the clienteling KPIs, monitor the performances on a weekly basis and implement action plans to improve them, focusing especially on the data collection/data quality (de-duplication) & the retention of local clients

Ensure an efficient implementation of all the clienteling actions plans & initiatives (events, gifting initiatives, OTO campaigns…) defined by the EMEAIR Consumer Management team/RAM/Clienteling managers

  • Training of the teams & dispatch of the client lists to each SA for client outreach
  • Follow-up of all actions done by the SAs: tracking on the Clienteling system & impact
  • Frequent communication of the results to the store manager & clienteling manager to continue to evaluate opportunities/room for improvement
  • Ensure timely participation of the team to training programs (e-learning, soft skills, data collection…)

  • Manage & develop VIG clients through personalized development plans (
  • Ensure the efficient use of all clienteling tools: books, catalogues, corporate gifts
  • Be the point of reference for the organization of all “Gucci & Me” and Brand experiences
  • Design long-term development plan per client for the top 25 local clients
  • Assist the store manager in reallocating clients to sales associates
  • Audit of CRM cards to ensure data collection quality & enrichment
  • Support the regional Clienteling manager in the establishment of partnerships with luxurious hotels (acquisition)

  • Full time
  • 欧洲
  • France
申请

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