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BALENCIAGA Store Manager

Balenciaga - Regular
Busan - Korea, Republic of

Founded by Spanish-born Cristóbal Balenciaga in 1917 and established in Paris in 1937, the iconic French fashion house defined the concept of modernity and elegance through the mastery of techniques and the use of innovative fabrics. With the appointment of Demna Gvasalia as artistic director of the collections in 2015, he continues to uphold the vision of Cristóbal Balenciaga through his exquisite techniques, masterful cuts and by constantly pushing boundaries. Balenciaga offers women’s and men’s ready-to-wear, handbags, shoes, accessories, eyewear and a fragrance for women, subsidiary of Kering.

Position            :  Store Manager

Department                :  Retail Operations

Reporting To      :  Retail Manager

Role Mission

·       Four main missions:

-        Staff Management

-        Inventory Management

-        Housekeeping

-        Sales Management

·       Operate the store through superior customer service, sales management, professional selling and effective staff management

·       Manage the Balenciaga business on a day to day basis to increase sales and improve results through creative and effective use of all resources, including effective leadership and merchandise assortment

Key Accountabilities

1.      Staff Management

-        Hire, evaluate, train, position and discipline the staff in a manner consistent with Balenciaga policies to reflect business strategy and meet sales goals

-        Motivate staff to achieve sales goals

-        Encourage and support the individual development of staff and communicate to Retail Manager staff suggestions and needs; encourage exchange of ideas

-        Promote and maintain harmonious staff relations

-        Develop a standard training program for all new employees and implement a yearly training program for all existing employees

-        Determine the needs for coverage and define scheduling

2.     Inventory Management

-        Ensure proper inventory mix matching to market needs

-        Review merchandise assortment on a regular basis. Plan and take necessary steps to optimize stock level and stock mix to reflect sales, buying trends and customer demands

-        Present merchandise in a manner consistent with Balenciaga standards, in order to maximize sales and merchandise turn

-        Instruct and supervise staff in the correct execution of all Balenciaga operating procedures, including merchandise receipt, pricing, counts and sales

3.     Sales Management

-        Uphold excellent quality, in conjunction with efficient and friendly customer service  Monitor staff performance to ensure that excellent customer service is maintained

-        Aim to exceed customer expectations of Balenciaga services and products, thereby ensuring high customer satisfaction at all times

-        Establish and implement action plans in cooperation with the Retail Manager, to develop sales for each product category and clientele. (local and tourist)

-        Be aware of local trading environment and its impact on our sales, including competitors’ trading activities

4.     Housekeeping

-        Implement and follow proper visual presentation guidelines to project the Balenciaga image and benefit sales through presentation

-        Make timely window and interior display changes pro-actively to feature various new items and create excitement

-        Maintain the highest standard of housekeeping both on and off the sales floor at all times

5.     Administrative Management

-        Oversee all facets of store operation including payroll, billing, daily reconciliation reports, bank statements and sales reports to head office and Retail Manager

-        Take necessary actions to effectively control costs and ensure efficient operation in store

-        Implement group internal procedures and shrinkage control guidelines to prevent stock discrepancies

-        Implement and support all security measures

6.     Communication and Reporting

-        Inform Retail Manager of decisions and procedures relating to business issues made at the store level

-        Obtain approval prior to implementation of new programs or procedures

-        Provide clear and informative business review

OTHER DUTIES

Perform other duties as required

  • Full time
  • Asia
  • Korea, Republic of
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