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KERING End User Support Specialist

Kering - Regular
Seoul - Korea, Republic of

A global Luxury group, Kering manages the development of a series of renowned Houses in Fashion, Leather Goods, Jewelry and Watches: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ulysse Nardin, Girard-Perregaux, as well as Kering Eyewear. By placing creativity at the heart of its strategy, Kering enables its Houses to set new limits in terms of their creative expression while crafting tomorrow's Luxury in a sustainable and responsible way. We capture these beliefs in our signature: “Empowering Imagination”. In 2019, Kering had nearly 38,000 employees and restated revenue of €15.9 billion.

Job Title : End User Support Specialist

Division : Kering Technologies End User Support (EUS)

Reporting Line : EUS Manager - KOREA

Location : Seoul/Korea

Dated : May 18, 2021

SUMMARY

This position provides assistance to store operations with services and facilities managing by Kering Technologies at stated service levels.

How you will contribute

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Maintains effective communication with Brands’ users
  • Works with respective Kering Technologies teams and functions to ensure high quality of services
  • Manages and works with vendors, outsourcers and contractors to provide services of (but not limited to):
    • Helpdesk
    • Request
    • Store project
  • Provides on-site services covering all operations in Korea
  • Overseas travelling is required.
  • Other duties as assigned

Who you are

SKILLS, KNOWLEDGE AND EXPERIENCE

  • Sound knowledge and experience of supporting retail operations in luxury industry
  • Customer centric and aims to deliver exceed expectation
  • Excellent analytical and problem-solving skills
  • Hands-on project management experience
  • Having change management skill is an added advantage
  • Able to work independently with minimum supervision
  • Able to work under pressure and to meet tight schedules
  • Good communication skill in both spoken and written English and Korean and Japanese skill is a plus

QUALIFICATIONS

  • Higher diploma in IT (or computing related discipline) or above
  • More than 4-year experience in IT support with a minimum of 2-year in retail industry, luxury retail preferred
  • Project management qualification is a plus

Why work with us?

This is a fabulous opportunity to join the Kering adventure and and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Diversity Commitment

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background. 

  • Full time
  • Asia
  • Korea, Republic of
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