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BALENCIAGA Customer Service Representative | Rodeo Drive

Balenciaga - Regular
BEVERLY HILLS - United States of America

We are currently seeking a Customer Service Representative who will report to the Store Director. YOUR OPPORTUNITY The Customer Service Representative is responsible for maintaining the day to day functions of the store and management of after sales services. Responsibilities include overseeing the POS system, repairs, phone communication, cash integrity, and client service. Additionally, provide sales floor and operations support to the store as needed.

HOW YOU WILL CONTRIBUTE

  • Oversee repairs
  • Ensure customer complaints and feedback are communicated appropriately; partner with management for exceptional situations when necessary
  • Maintain and support Balenciaga omni-channel service within store
  • Ensure security of all PCI and credit card information
  • Responsible for successfully and accurately completing all transactions at the register
  • Maintain an orderly appearance of register, keep all supplies stocked and organized to provide a streamlined check out process for customers
  • Provide support when needed on the selling floor to sales and management team
  • Focus on problem solving and making informed decisions that positively affect the customer service experience and productivity of sales
  • Maintain clear communication with clients; store teams to ensure exceptional customer service
  • Support and follow store operations manual at all times; provide feedback on any updates/changes that might become necessary

WHO YOU ARE

  • Proven experience in a similar role within other fashion luxury companies or several years of experience as a cashier / sales associate / administrative assistant / operations associate within a retail environment or similar
  • Ability to manage multiple tasks in a fast-paced environment
  • Proven ability to drive results
  • Excellent organizational skills
  • Commercial awareness and strong business acumen
  • Strong communication skills
  • Passion for fashion industry and high level of personal performance

WHY WORK WITH US?

This is an exciting opportunity to contribute to the Balenciaga philosophy and to become part of a team that offers possibilities to learn and grow.  Talent development is a managerial principle at The Kering Group and we are committed to fostering internal mobility.  Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to fostering a diverse workforce.  We believe diversity in all its forms enriches the workplace and our customer experience.  It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world.  As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, disability, protected veteran status, or other characteristics protected by applicable law.

  • Full time
  • North America
  • United States of America
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