GUCCI Market Director - Southeast

Role Mission

Based in Miami, Florida, the Gucci Market Director Southeast plays a key leadership role within the Retail Management team, responsible for continuously challenging respective stores in delivering exceptional results and providing the highest standard of customer service, always thriving for excellence. The Market Director is responsible for defining and executing strategic action plans to ensure a strong control of KPI’s and clienteling activities. The Market Director is a brand ambassador who can identify key talent, create, and implement development plans, drive a strong induction, and maintain a strong presence within the market through their passion for networking. 

Key Accountabilities

Leadership/Management

• Drive and maximize sales performance to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitability;
• Drive the implementation of company strategies by motivating and supporting the store management teams;
• Conduct store visits on a consistent basis, evaluating stores in the following key areas - management of team, merchandise, KPIs, front/back of house (FOH/BOH) standards, processes, staff proficiency, business strategy and business tools;
• Develop store and process enhancements as needed;
• Closely follow all productivity and client KPIs, cost and inventory control (shrinkage);
• Develop measurable action plans to sustain growth.

Strategic Planning and Execution

• Analyze sales/business to identify trends and opportunities and develop strategic action plans;
• Actively search and understand market competition with focus on gaining market share;
• Demonstrate effective managerial competencies: team building, collaboration, lead change initiatives;
• Periodic comprehensive reporting to management with strategic content;
• CRM - Customer Relationship Management:
• Review, approve and ensure stores are on track with established CRM rollouts; 
• Guide managers in achieving CRM targets and tier-growth strategies; 
• Ensure store teams are executing their established CRM plans; 
• Support the stores and establish accountability while ensuring that the CRM tier plan and clienteling activity plan achieve the target results;
• Partner with marketing team to ensure stores are on track with top line growth, analyzing key areas; 
• Monitor by door the key clienteling metrics to ensure that stores are achieving desired benchmarks;
• Partner with Store Directors, Finance and Business Planning on the creation of the budget, forecast sales and expense plan by store;
• Promote brand awareness, establish market/store presence, and capture competitive market share;
• Establish a baseline by market for optimal growth.

Performance and Talent Management

• Continuously monitor store management teams and provide constructive feedback, as needed;
• Partner with Human Resource Manager on complex employee relations issues and escalate, as needed;
• Oversee the performance check in and salary planning process for respective stores;
• Identify and create action plans and build development plans for all retail employees;
• Attract, recruit, and retain a high performing team; 
• Build a talent pipeline through networking and competitive shopping;
• Ensure a consistent and branded onboarding experience for new hires;
• Collaborate with the training department on new product and service trainings.

Key Requirements

• A minimum of 6 years in store management, with experience in a district role;   
• A track record in developing and achieving clienteling activity both in store and outside stores;
• Operates with a high degree of ethics and integrity;        
• Highly analystic with a strong business acumen;   
• Experience in collaborating with multiple teams - Human Resources, Store Operations, Loss Prevention, Merchandising, Legal department, etc.;   
• Excellent verbal and written communication and presentation skills;                                             
• Highly proficient in Excel and PowerPoint;                                                
• Strategic and focused on the end results;
• Must be decisive and able to collaborate with a team to develop strategies;                                                 
• Flexible, adaptable, reliable, and able to work well under pressure;
• Extremely well organized and structured – excellent project management skills;                 
• Able to quickly assess and anticipate needs and provide highest quality of service.

Key Pillars for Ways of Working

• Execute the mission of the role with a Radically Client-Centric mindset;
• Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;
• Be Relentlessly Creative and approach challenges with an innovative mindset;
• Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.

Key Behaviors to Amplify What We Do

Explore

Considerate Thinker

• Sees the big picture and understands how own actions and decisions impact others and the organization as a whole

Solutions Developer

• Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions

Deliver

Accountable Achiever

• Actively gets things done, raising the bar for performance, and taking accountability for own actions

Agile Advocate

• Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals

Connect

Connection Builder

• Builds trust-based relationships across boundaries and encourages collaboration
• Adapts own style to communicate impactfully

People Enabler

• Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness

Build

Continuous Learner

• Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort

Talent Builder

• Provides constructive and on-going feedback, coaches and helps others to achieve their full potential

Work Authorization

• Qualified candidates must have the proper work authorization to work in the United States

Accessibility

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at accessibility.americas@gucci.com.  

When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.

EOE M/D/F/V