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GUCCI Security Specialist - Security Operations Center

Gucci - Regular
Jersey City - United States of America

Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail. Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.

Role Mission

                                               

The Gucci Security Operations Center (GSOC) Security Specialist provides security oversight for all Gucci sites including stores and corporate locations. Based in the Gucci Jersey City Client Services Corporate Offices, the Gucci Security Operations Center must be staffed twenty-four (24) hours per day, seven (7) days per week and helps to facilitate critical communications and tracking for a multitude of purposes (crisis management, overnight facility operations, employee traveler safety, facility threats, global security incidents, etc.).  The GSOC Security Specialist is responsible for using best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to business, assets, the brand and/or employees and visitors. This position is responsible for using established protocols and good decision making in taking actions and communicating to leadership as appropriate. The GSOC Security Specialist will monitor cameras and various alarms/alerts, dispatch associated response personnel, and answer calls via telephone, operate access control technology, and provide general assistance to employees.

Key Accountabilities

  • Answer routine and emergency calls, monitor traditional burglar alarms, video and access control and provide general assistance according to Gucci specific protocols;
  • Act as the communication lead and point of contact between field response personnel, field security leadership, and the Senior Manager Corporate Security coordinating the day-to-day standard operational procedures for the security operations center;
  • Communicate with alarm companies and assist in contacting emergency services with information and directions to responding law enforcement;
  • Maintains various records of communications and events using established communication channels and best practices;
  • Provides technical assistance as it relates to access control, CCTV systems, and other physical security management systems;
  • Manages sensitive incidents and maintains company confidentiality and information security practices;
  • Monitor and document all overnight operations within Gucci store locations;
  • Conduct LP/Security internal audits in accordance with departmental requirements;
  • Execute call trees for senior business leaders and corporate security personnel - directory of facility support units and support organizations to be utilized during a crisis;
  • Participate in response plans and training exercises to establish baseline organizational response to events;
  • Manage additional area of responsibilities (AOR) as assigned by Senior Manager Corporate Security including but not limited to internal investigations, physical security facilities management, store planning, safety, security systems management.

Key Requirements

  • 2+ years loss prevention, security, customer service/call center, emergency management and/or security operations center related work experience;
  • Strong verbal and written communication skills;
  • Ability to quickly and confidently evaluate circumstances and make timely decisions;
  • Experience in driving successful loss prevention, shortage control, safety/fire/accident reduction and fraud prevention programs;
  • Must be a self-motivated individual who can be successful in a fast-paced environment, with minimal supervision;
  • Ability to work a flexible schedule based on business needs which includes, evenings, weekends, overnights, and holidays;
  • Knowledge of burglar alarm, CCTV, and access control systems; Proficiency March Networks, Avigilon, DMP and S2 a plus;
  • Proficient computer skills including loss prevention applications, MS office (Excel, Word, and PowerPoint) and store systems including exception-based reporting;
  • Values that exhibit the highest level of personal integrity.

Key Behaviors

Explore

Considerate Thinker

  • Sees the big picture and understands how own actions and decisions impact others and the organization as a whole

Solutions Developer

  • Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions

Deliver

Accountable Achiever

  • Actively gets things done, raising the bar for performance, and taking accountability for own actions

Agile Advocate

  • Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals

Connect

Connection Builder

  • Builds trust-based relationships across boundaries and encourages collaboration
  • Adapts own style to communicate impactfully

People Enabler

  • Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness

Build

Continuous Learner

  • Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort

Talent Builder

  • Provides constructive and on-going feedback, coaches and helps others to achieve their full potential

Work Authorization

  • Qualified candidates must have the proper work authorization to work in the United States

EOE M/D/F/V

  • Full time
  • North America
  • United States of America
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