KERING Client Services Team Manager
Kering - Regular
NEW YORK - United States of America
We are currently seeking a Client Services Team Manager, who will report to the Head of Client Services Omnichannel Americas based at the Kering office in New York City.
The Team Manager will supervise and inspire a dedicated team of Client Advisors to deliver the highest performance through a customer centric attitude. He/she will perform analytical and organizational leader tasks related to the client service team.
How you will contribute
Lead team by example by providing empathetic and thoughtful guidance in order to foster a positive and professional team environment with trust, integrity and superior performance
Ensure the motivation of the team and build a strong team spirit within the team
Conduct regular and monthly performance conversations, discussing results and developing action plans
Monitor Client Advisor performance and proactively propose action plans to reach daily/weekly/monthly targets to ensure clienteling excellence
Manage escalated client inquiries and issues when necessary
Build and maintain close relationships with Kering luxury brand stakeholders
Who you are
Minimum of 5 years client service and/or retail management
Minimum of 3 years managing a team
Desire to work in a fast-paced environment
Work autonomously and demonstrate a positive and enthusiastic attitude
Very good coaching skills, with excellent sales performance and customer service standards
Strong knowledge of the luxury industry
Make quick and thoughtful decisions when needed
Ability to analyze and report on areas of responsibility
Team player and able to build good professional working relationships with peers and management in a multilingual and multicultural environment
Flexible and ready to work on weekends and holidays
Must possess excellent computer skills, with proven ability to learn new applications while displaying a high level of proficiency in Microsoft Office (Word, Excel, PowerPoint and Access) is required with an emphasis on advanced Excel skills; familiarity with GSuite a plus
Experience with contact center technologies ecosystems; inContact, Five-9s, Genesys, Avaya, SalesForce/ServiceCloud, or equivalent systems
Must possess strong computer aptitude
Why work with us?
This is a fantastic opportunity to join a dynamic team and actively contribute to the ongoing success and growth at Kering. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
- Full time
- North America
- United States of America