Your Opportunity

The Time & Gems Client Advisor, Cabazon Premium Outlets, is responsible for exceptional standards of excellence in delivering a customer service experience, which meets our brands’ focus and drives sales.  In doing so, creating and maintaining loyalty to both the store and the brands.

How you will contribute

• To develop and maintain good product knowledge and provide excellent customer service
• To have a good understanding of current products, trends and collections and ensuring that customers are informed and aware
• To develop your own customer base to increase return clients
• To replenish stock and maintain high standards of merchandise and product presentation.
• Handling customer complaints at the first level, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company
• Keep up to date with customer requirements and operating procedures
• Be aware of sales targets and performance against them. Use appropriate sales techniques to ensure they are met
• To ensure that all procedures and policies are understood. To carry out work according to those standard
• Personal appearance and presentation must be strictly in line with company standards.
• Adheres to Security and Health and Safety regulations
• Opening & closing the Store according to the needs of the business, in line with Company security rules
• To carry out additional duties when and where necessary within the defined levels of responsibility and accountability of the Client Advisor role

Who you are

• A minimum of three years’ experience in a similar role, preferably in luxury retail or a watches/ jewelry field
• Experience in a customer service role with face-to-face customer contact
• Excellent Communication and interpersonal skills with the ability to build and maintain relationships
• Ability to adapt to frequent change and a high-pressure environment
• Ability to initiate contact and communication
• Ability to work various shifts including weekends and holidays
• Motivated by being a team player with a common goal
• To be able to convert clients on a consistent basis across all brands
• High School Diploma or Equivalent required