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ALEXANDER MCQUEEN Clienteling Manager

Alexander McQueen - Regular
London - United Kingdom

Innovative, uncompromising, romantic, provocative, upholding the power of emotion and the touch of the human hand: these are all elements that describe the fashion of the house of Alexander McQueen. The brand is synonymous with modern British couture, renowned for its strong identity and celebration of unbridled creativity. Integral to the McQueen culture is the juxtaposition between contrasting elements: femininity and masculinity, fragility and strength, tradition and modernity. Under the creative direction of Sarah Burton, the house produces critically acclaimed collections, driven by unparalleled vision and respect for craftsmanship. Burton was made Head of Design for womenswear in 2000 and was appointed Creative Director in 2010. The luxury brand was founded by Lee Alexander McQueen in 1992. Among the greatest fashion designers of his time, the legacy of his work lives on.   

We are currently seeking a Clienteling Manager who will report to the Head of CRM based in our central London offices.

Your Opportunity:

The Clienteling Manager will be a key senior support to the Head of CRM and will manage the one-to-one client communication strategy for the retail network.

How you will contribute:

  • Build and maintain relations within the organisation, including both global and regional teams, through effective communications, reporting and proactive suggestions.

  • Deep dive into client data, identifying opportunities and presenting action plans for the corporate and regional teams

  • Implement and follow client KPIs aligned with the overall business objectives

  • Be the go-to clienteling champion within the business, always ensuring we have our target (global and local) client in mind when planning any activity

  • Design the client gifting strategy and tools to animate the retail network

  • Lead in-store roll out and trainings of CRM applications. Prepare training materials and offer onsite support where necessary

Your Skills and Experience:

  • Previous experience within a similar role in a luxury environment highly desirable. Retail experience a plus.

  • Passionate advocate for CRM, keeping those around them focused on driving success

  • Proven experience of consolidating and analysing data and presenting findings in a clear, digestible manner

  • Fully proficient and confident in Excel and PowerPoint

  • Excellent attention to detail and takes pride in accuracy, even when working under pressure

  • Ability to communicate effectively across all levels of an organization

  • Degree in a related discipline

  • Full time
  • Europe
  • United Kingdom
Postuler

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