Job background
Ajouter à mes favoris Ajouté à mes favoris

GUCCI Floor Manager, Osteria da Massimo Bottura - Beverly Hills

Gucci - Regular
California - United States of America

Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail. Gucci is part of the Kering Group. A global Luxury group, Kering manages the development of a series of renowned Houses in Fashion, Leather Goods, Jewelry and Watches.

Role Mission

The Floor Manager at Gucci Osteria da Massimo Bottura will support the Restaurant Director and Associate General Manager with a focus on Front of House business strategies. The Floor Manager will oversee the day-to-day activities of the wait staff, host team, expeditors and FOH support staff to ensure high quality service for each guest.
 

Key Accountabilities

  • Coordinate restaurant front of house actions, being responsible for a smooth and effective collaboration across staff and exceeding clients’ expectations;
  • Define, supervise and ensure a state-of-the-art service delivery;
  • Assist with execution of continuous and systematic on the job training and people development for direct reports;
  • Ensure that front of house teams are compliant with the professional grooming and appearance standards;
  • Greeting and escorting guests with a professional and positive attitude;
  • Oversee the flow of guests within the restaurant;
  • Supervision and responsibility for mise en place proper preparation; 
  • Manage eventual clients’ complaints exceeding their expectations;
  • Oversee and pro-actively deal with guest requests and complaints;
  • Maintain clean work environment.

Job Requirements

  • 5+ years of experience in the hospitality and tourism industry in managerial roles;
    Previous experience in luxury and fine dining contexts will be prioritized;
  • Proven knowledge and understanding of wine selection and presentation is preferred;
  • Excellent command of English, both written and spoken. Additional language command will be prioritized;
  • Knowledge and proficiency in Microsoft Office Suite;
  • Professional grooming and appearance;
  • Excellent interpersonal and organizational skills;
  • Client-oriented approach and solutions-oriented attitude;
  • Passion, professionalism and discretion;
  • Proven track of people-management skills;
  • Ability to work a flexible schedule based on business needs which included, evenings, weekends and holidays;
  • Provide certification of Food Handlers’ License and Serve Safe.

Physical Demand

(Rarely (R) 0-15%, Often (O) 16-45%, Frequently (F) 46-100%)

  • Standing, F
  • Sitting, R
  • Lifting up to 30 lbs, O
  • Carrying, O
  • Walking, F

Key Behaviors

Explore

Considerate Thinker

  • Sees the big picture and understands how own actions and decisions impact others and the organization as a whole

Solutions Developer

  • Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions

Deliver

Accountable Achiever

  • Actively gets things done, raising the bar for performance and taking accountability for own actions

Agile Advocate

  • Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals

Connect

Connection Builder

  • Builds trust-based relationships across boundaries and encourages collaboration
  • Adapts own style to communicate impactfully

People Enabler

  • Empowers others by providing autonomy and encouraging self-expression, valuing and amplifying each person’s uniqueness

Build

Continuous Learner

  • Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort

Talent Builder

  • Provides constructive and on-going feedback, coaches and helps others to achieve their full potential

FLSA Status: Exempt

EOE M/D/F/V

  • Full time
  • Amérique du Nord
  • United States of America
Postuler

Offres similaires

Gucci
PUBLIÉE LE 04/12/2019

GUCCI Facilities Manager - Central, Mid-Atlantic & Canada

Regular
Facilities_and_General_Services
Amérique du Nord - United States of America - New York

Gucci
PUBLIÉE LE 05/12/2019

GUCCI Dishwasher, Osteria da Massimo Bottura - Beverly Hills

Regular
Facilities_and_General_Services
Amérique du Nord - United States of America - California

Gucci
PUBLIÉE LE 05/12/2019

GUCCI Pastry Cook, Osteria da Massimo Bottura - Beverly Hills

Regular
Facilities_and_General_Services
Amérique du Nord - United States of America - California

Gucci
PUBLIÉE LE 05/12/2019

GUCCI Line Chef, Osteria da Massimo Bottura - Beverly Hills

Regular
Facilities_and_General_Services
Amérique du Nord - United States of America - California

Gucci
PUBLIÉE LE 09/12/2019

GUCCI Server, Osteria da Massimo Bottura - Beverly Hills

Regular
Facilities_and_General_Services
Amérique du Nord - United States of America - California

Gucci
PUBLIÉE LE 09/12/2019

GUCCI FOH Support Staff, Osteria da Massimo Bottura - Beverly Hills

Regular
Facilities_and_General_Services
Amérique du Nord - United States of America - California