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BALENCIAGA Sales Associate

Balenciaga - Regular
Seoul - Korea, Republic of

Founded by Spanish-born Cristóbal Balenciaga in 1917 and established in Paris in 1937, the iconic French fashion house defined the concept of modernity and elegance through the mastery of techniques and the use of innovative fabrics. With the appointment of Demna Gvasalia as artistic director of the collections in 2015, he continues to uphold the vision of Cristóbal Balenciaga through his exquisite techniques, masterful cuts and by constantly pushing boundaries. Balenciaga offers women’s and men’s ready-to-wear, handbags, shoes, accessories, eyewear and a fragrance for women, subsidiary of Kering.

Position            :  Sales Associate

Department                :  Retail Operations

Reporting To      :  Assistant Store Manager à Store Manager

Role Mission

To provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as “Balenciaga ambassador" the philosophy and the culture of the Brand

Key Accountabilities

·       Serve customers accordingly with Balenciaga selling ceremony

·       Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Balenciaga history and heritage

·       Guarantee cross and up-selling for all product categories

·       Discuss with clients and give advices on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products

·       Build and strengthen relationships with customers, deal with different nationalities and personalities and put always the customers at ease

·       Ensure qualitative monitoring and updating of customer information, accordingly to the Company tools, in order to retain actual customers and detect new high potential ones

·       Ensure the achievement of individual and Store goals, enhancing and developing the business

·       Foster open and constructive communication with team members, being always collaborative and proposing effective solutions

·       Contribute to manage the visual display of the products in accordance with Balenciaga visual standards

·       Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures

·       Ensure the products replenishment and physical inventory of merchandise

·       Follow Company grooming, accordingly with Balenciaga standards and policies

OTHER DUTIES

Perform other duties as required by Store Manager

  • Full time
  • Asia
  • Korea, Republic of
Applicare

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