06/20/2023

GUCCI Client Relations Coordinator

Gucci - Regular
Tokyo - Japan

About Gucci Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci forges ahead into the next hundred years, continuing to redefine luxury while celebrating the creativity, Italian craftsmanship, and innovation at the core of its values. Gucci is part of the global luxury group Kering, which manages the development of a series of renowned Houses in fashion, leather goods, jewelry, and eyewear. Discover more about Gucci at www.gucci.com

Role mission

Gucci represents the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.

Gucci is part of the Kering Group, and it is today one the fastest growing brands in market.

This current recruitment reflects Gucci’s reinforced view toward consumer management in market.

Key accountabilities

The Client Relations Coordinator will be responsible for all Clienteling-related activities in Gucci. Managing and maintaining positive relationships with our clients. They will serve as a key point of contact, ensuring exceptional customer service and client satisfaction. The coordinator will collaborate with various internal teams to address client inquiries, resolve issues, and identify opportunities for business growth. Additionally, they will support the development and implementation of client retention strategies to maximize client loyalty and long-term partnerships.

Supporting of Client Relations Senior Manager, to implementation and operations of clienteling plans, including high-end recruitment, retention and reactivation of multiple client segments.
Coordinate all Brand Experience & Loyalty programs (overseas and local) in partnership with Headquarters.

Responsible for updating VVIG/VIG tracker.

Relationship Management:

Develop and maintain strong relationships with high-net-worth clients to promote loyalty and repeat business.
Act as a point of contact for clients, addressing inquiries, resolving issues, and providing exceptional customer service.

Proactively anticipate client needs and preferences to offer personalized recommendations and assistance.

Collaboration and Internal Coordination:

Collaborates with Retail and MD as needed to ensure maximum service level for specific clientele.
Work closely with data analysis team to develop clients list for clieneteling activities.

Work closely with in store clienteling managers and clienteling ambassadors, supporting clienetling activities in stores and developing high-level relations with clients.
Share client feedback and insights with relevant internal stakeholders to drive product/service enhancements.
Contribute to the development and improvement of internal processes and procedures related to client relationship management.

Requirements - Key behavioral competencies – basics

A Team player with strong interpersonal skills and communication skills
Confident and able to manage professional relationships with clients, and internal relations with partner departments/stores
Flexible and open-minded, with excellent communications skills, both written and verbal
Proficient in English, able to interact with Milan headquarters and international clientele
Presentable, has a sense for fashion and high-end products

Detail-oriented with the ability to manage multiple priorities in a fast-paced, luxury environment.
Proficiency in CRM software and Microsoft Office Suite (Excel, PowerPoint), and other relevant sales and customer service tools.
Passion for luxury brands, products, and experiences.
Ability to maintain confidentiality and handle sensitive information professionally.

Key behavioral competencies – Gucci Amplifiers

Agile Advocate: demonstrated ability to promote change, to take smart-risks and bring others on board. You know how and when to accelerate
Strong Talent Builder and People Enabler: you create the space for people to take decisions, considering their unique perspectives. You have a keen eye to help others to grow and learn, no matter whether they report to you or not.
Considerate thinker: you carefully consider how your actions and decisions impact others around you and have an ability to connect the dots.
Solution Developer: keep an open eye on trends and innovation, using different approaches to come up with innovative yet pragmatic solutions

Connection Builder: ability to build trust-based relationships with strong influencing and presentation skills, adapting messaging based on your audience.
Accountable Achiever: a willingness to go the extra-mile, pushing self out of the comfort zone, taking accountability for results whether good or bad
Continuous learner: you are self-aware and have a passion for learning new things. You are curious and constantly seek to develop yourself, putting improvement over comfort.

Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age,

disability, nationality, culture, religious beliefs and sexual orientation – enriches the workplace.

It opens opportunities for people to express their talent, both individually and collectively and it

helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome

and consider applications from all qualified candidates, regardless of their background.