KERING EYEWEAR Customer Consultant, Lindberg

Your opportunity

We are currently seeking a dedicated Customer Consultant to be part of our dynamic customer service team in Shanghai.

You will be joining a team of young, international professionals from many different countries. Our customers are carefully selected opticians in more than 130 countries, and they are at the heart of our success. Supporting them with information about our products and solutions is an essential part of our daily focus. You will have a central role in providing world-class customer service to these customers.

We provide a thorough training of our products, customer service policies, and in CRM and SAP, which along with the phone, will be your most important work tool.

How you will contribute

Based on your advanced language skills, your main responsibilities will include:

• customer service and product consulting via phone and e-mail
• processing and registration of orders
• following-up on customer inquiries
• processing of claims

Who you are

We are looking for someone with the following qualifications:

• native in Chinese and fluent in English.
• has a positive and outgoing personality with a high level of loyalty and responsibility
• takes pride in providing outstanding customer service
• has strong communication and interpersonal skills
• is comfortable with multi-tasking

Why work with us?

Come join the LINDBERG journey and seize the opportunity to become a part of an international company in a global Luxury Group, renowned for innovative design and unparalleled craftsmanship. LINDBERG encourages an environment where creativity thrives, collaboration is foundational, and where we empower every individual to achieve their full potential in a workplace that is both challenging and rewarding.

Kering is committed to building a diverse workforce. We believe diversity, in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation –, enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Application

It is preferable that the applicant is currently located in China. This position is open to Chinese residents. Please note that, for foreigners to achieve a Chinese work permit, you must have at least 1) a bachelor’s degree and 2) two years of relevant work experience, post-graduation. Please account for your fulfilment of these requirements in your application.

Are you up for the challenge? Send us your application and CV as soon as possible.