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POMELLATO Store Manager

Pomellato - Regular
Hong Kong SAR - Hong Kong SAR

About us Synonymous with sheer creativity and colour, Pomellato was founded in 1967 and established in Milan by the heir to a family of goldsmiths, Pino Rabolini. Introducing the prêt-à-porter philosophy into the conservative world of jewellery, Rabolini shaped the brand by giving it a powerful, fashion-oriented identity that soon enabled it to grow and be recognised in the Italian market as well as in the international jewellery panorama. Expressing its avantgarde and original spirit through sophisticated combinations of coloured stones, special cuts and creative ensembles characterised by impeccably-crafted details, Pomellato has grown to embody a modern, unconventional beauty with a truly iconic style. Pomellato has always been a trendsetter in the sector of communication, with innovative campaigns by famous photographers such as Helmut Newton, Gian Paolo Barbieri, Michel Comte, Paolo Roversi, Javier Vallhonrat, Sølve Sundsbø and Jean-Baptiste Mondino. The 2018 Pomellato campaign, has Chiara Ferragni as our brand Ambassador. The choice of a strong feminine entrepreneurial personality reflects the brand’s will to communicate its values and ideals through a highly accomplished and charismatic image. Pomellato has always given a role of fundamental importance to the artisan manufacture of its creations, employing highly qualified and greatly experienced artisans. Today, the headquarters in Milan host over 100 goldsmiths who craft every Pomellato jewel with great concentration and inspiration. Pomellato has come to embody Italian craftsmanship at its purest combined with the profound knowledge of the most valued goldsmith techniques through a unique and distinctive spirit. A timeless art where quality meets a unique vision of luxury. A balance between the past and the future, tradition and innovation, rigor and experimentation with a sensual and often daring touch. Simply, different from the rest. ROLE MISSION The Store Manager is responsible for the achievement of the sales objectives and to build and coach highly motivated sales team to deliver exceptional service to the customers.

KEY RESPONSIBILITIES
Sales Objective & KPI’S:

  • Manage the boutique in order to achieve sales objectives and KPI’s, ensuring to spend most of the time on the shop floor with sales team and clients
  • Concur to the definition of action plans related to the mystery shopping results and ensure their implementation

Coaching / Services:

  • Coach constantly sales team on extraordinary service, selling skills and attitude to deliver an unique shopping experience
  • Resolve client concerns/disputes/complains assuring the client satisfaction is pursued
  • Ensure the ethical behavior of the store team and integrity towards the client.

Training:

  • Ensure the participation of the store team to trainings in order to develop their knowledge on different topics (collections, selling techniques, brand and inspiration stories, security)
  • Partner with sales trainers in all trainings implementation plans and follow up

Master in Relationships:

  • Be proactive in recruiting new customers, promoting and creating events in order to generate new business opportunities. Actively participate and involve sales teams in social events.
  • Constantly cultivate relationships with clients, in store and outside the store.
  • Implement client database activities, as per marketing guidelines

Master of the House:

  • Be responsible for the good maintenance, appearance and safe environment of the store highlighting maintenance issues according to guidelines
  • Be responsible for the good functioning of the store in terms of product assortment and visual merchandising, monitoring the store stock and guaranteeing the respect of display guidelines
  • Ensure that the sales team grooming is always according to standards
  • Be responsible for the store stock, ensuring to efficiently and effectively manage it according to KPI’s
  • Supervise AFSS activities and requests
  • Approve discount as per policies

Competition / Lux World Knowledge:

  • Ensure a strong knowledge of the relevant market: competitions, events, products and pricing.
  • Related to their environment (city/street/mall/dept store) guarantee profound knowledge on brand locations, events and marketing activities.

SKILLS AND EXPERIENCE REQUIRED

  • A minimum of 7 years prior management experience and background gained in a very customer service focused environment, and with a genuine passion for luxury • Ability to motivate and develop team as per Pomellato’s image
  • Possess excellent communication, customer service and interpersonal skill
  • Proven ability to deliver customer orientation
  • High level of integrity and entrepreneurial spirit
  • Enthusiastic team player, outgoing and friendly personality
  • Positive attitude, enthusiastic and team oriented; well-integrated in the social environment
  • Good command of spoken English, Putonghua and Cantonese, knowledge of any other language is greatly appreciated
  • Good knowledge of MS Office and Outlook is also required
  • Full time
  • Asia
  • Hong Kong SAR
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