POMELLATO Store Manager
Pomellato - Regular
Hong Kong SAR - Hong Kong SAR
Sales Objective & KPI’S:
- Manage the boutique in order to achieve sales objectives and KPI’s, ensuring to spend most of the time on the shop floor with sales team and clients
- Concur to the definition of action plans related to the mystery shopping results and ensure their implementation
Coaching / Services:
- Coach constantly sales team on extraordinary service, selling skills and attitude to deliver an unique shopping experience
- Resolve client concerns/disputes/complains assuring the client satisfaction is pursued
- Ensure the ethical behavior of the store team and integrity towards the client.
- Ensure the participation of the store team to trainings in order to develop their knowledge on different topics (collections, selling techniques, brand and inspiration stories, security)
- Partner with sales trainers in all trainings implementation plans and follow up
Master in Relationships:
- Be proactive in recruiting new customers, promoting and creating events in order to generate new business opportunities. Actively participate and involve sales teams in social events.
- Constantly cultivate relationships with clients, in store and outside the store.
- Implement client database activities, as per marketing guidelines
Master of the House:
- Be responsible for the good maintenance, appearance and safe environment of the store highlighting maintenance issues according to guidelines
- Be responsible for the good functioning of the store in terms of product assortment and visual merchandising, monitoring the store stock and guaranteeing the respect of display guidelines
- Ensure that the sales team grooming is always according to standards
- Be responsible for the store stock, ensuring to efficiently and effectively manage it according to KPI’s
- Supervise AFSS activities and requests
- Approve discount as per policies
Competition / Lux World Knowledge:
- Ensure a strong knowledge of the relevant market: competitions, events, products and pricing.
- Related to their environment (city/street/mall/dept store) guarantee profound knowledge on brand locations, events and marketing activities.
SKILLS AND EXPERIENCE REQUIRED
- A minimum of 7 years prior management experience and background gained in a very customer service focused environment, and with a genuine passion for luxury • Ability to motivate and develop team as per Pomellato’s image
- Possess excellent communication, customer service and interpersonal skill
- Proven ability to deliver customer orientation
- High level of integrity and entrepreneurial spirit
- Enthusiastic team player, outgoing and friendly personality
- Positive attitude, enthusiastic and team oriented; well-integrated in the social environment
- Good command of spoken English, Putonghua and Cantonese, knowledge of any other language is greatly appreciated
- Good knowledge of MS Office and Outlook is also required
- Full time
- Hong Kong SAR