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ALEXANDER MCQUEEN Operations Manager, Bloomingdales NY

Alexander McQueen - Regular
NEW YORK - United States of America

Innovative, uncompromising, romantic, provocative, upholding the power of emotion and the touch of the human hand: these are all elements that describe the fashion of the house of Alexander McQueen. The brand is synonymous with modern British couture, renowned for its strong identity and celebration of unbridled creativity. Integral to the McQueen culture is the juxtaposition between contrasting elements: femininity and masculinity, fragility and strength, tradition, and modernity. Under the creative direction of Sarah Burton, the house produces critically acclaimed collections, driven by unparalleled vision and respect for craftsmanship. Burton was made Head of Design for womenswear in 2000 and was appointed Creative Director in 2010. The luxury brand was founded by Lee Alexander McQueen in 1992—Among the greatest fashion designers of his time, the legacy of his work lives on.

Your Opportunity:
 

We are currently seeking an Operations Manager who will report to the Store Manager/ Store Director.

The role of the Operations Manager is to lead the inventory management responsibilities within the store environment.  This management role will seek to create, maintain, and assess opportunities for continuous improvements to make the operations of the store effective and efficient. These initiatives will support the Revenue Growth, Profitability and Brand Objectives.  This role will partner closely with other key members of the store team as well as throughout the organization and with external partners. 

How you will contribute:

  • Prepare, oversee, and reconcile annual physical inventories
  • Weekly audits of unreceived cartons and investigation of NOH (Negative On-Hand) Report
  • Support the store in reaching overall sales targets
  • Manage the facilities and overall store maintenance in partnership with management, operations management, and 3rd party vendors where necessary
  • Maintain and establish where necessary an organized and highly functional BOH (back-of-house) environment that is accessible to team members and will provide them with ease of use
  • Manage all stock supplies needed for back of house operations, store operations, including order management and vendor management where necessary
  • Support visual merchandise floor moves within the store as required
  • Support key events within the store and/or off-site as required
  • Required to open/ close store as required by the needs of the business
  • Ensure that all situations regarding customer complaints and the overall back-office process are dealt with accordingly
  • Support the Store Director in selecting, onboarding, training, developing, and managing store Inventory Control team
  • Audit of store shipments; filing of all necessary documents, verifying LP best practices are followed
  • Oversee Omnichannel functions, including: Order-in-Store, Ship-from-Store, Pickup-in-Store, Reserve-in-Store, ensuring team training and compliance to reach Omni-specific KPIs. (Inclusive of any 3rd party fulfillment where applicable)
  • Conduct Cycle Counts in accordance with company guidelines; including investigating discrepancies and actioning adjustments to ensure proper stock balances
  • MOS (Mark-out/in-Stock) any adjustments associated with product gifting, regional transfers, etc., providing all necessary forms of supporting documentation
  • Support the network by performing Weekly Consolidations and SKU-to-Outlet transfers in a timely manner
  • Manage Store-to-Store transfers, to and from your home store; communicating transfer/tracking information as required
  • AfterSales management; daily review of open tickets, as well as communicating, sending/receiving between repair center
  • Regularly audit and ensure timely return and closure of store consignments
  • Ensure all COG’s (Client Owned Goods) are maintained and managed in accordance with the Company’s COG policy
  • Managing staff uniforms, including distribution to team members, and marking items out of stock following distribution
  • Communicate with team on key out of stock and low stock levels in store
  • Communicate with team when shipments are receipted into the business such as core replenishment styles
  • Provide sales/floor support as needed by the business
  • Oversee and action all Inventory Controller responsibilities where necessary
  • Additional projects/ responsibilities may arise in accordance with the needs of the business
     

Your Skills and Experience:

  • Significant experience (3+ years) in managing stock and administrative tasks, preferably within apparel, footwear, or jewelry
  • Must be an effective communicator within store team, throughout network, with vendors/3rd parties, and with clients
  • Successful managerial experience of a team
  • Excellent writing skills
  • Proficient in Microsoft Office 365 Suite (specifically Excel)
  • Comfortable and savvy with computer technology, including PC and iOS devices
  • Capable of prioritizing and troubleshooting in fast-paced environment
  • Ability to lift 35lbs+ frequently
  • Travel (approximately 10% of the time)
  • Full time
  • Nord America
  • United States of America
Applicare

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