SAINT LAURENT Training Manager, Asia Pacific

ROLE

This position will focus on the delivery of service and retail capability training across Asia Pacific markets. In close collaboration with the WW Training Manager and the market retail leaders, define and develop local programs that reflect the business needs of their markets and guarantee the deployment of the retail training programs at a regional and local level. Lead and nurture the training community to ensure the overall quality execution of the training plan for retail teams.

MISSION

TRAINING DEVELOPMENT & FACILITATION

· Lead the development, delivery, embedding, and evaluation of a variety of training initiatives across the APAC region

· Manage the deployment of global training objectives and the transfer of learning with the local training team

· Support all global retail excellence initiatives around relevant client tools or system launches, upgrades, or enhancements, and ensure the retail teams are well-equipped to build strong engagement and adoption

· Work closely with WW Training Manager, WW Retail Excellence team and market retail leaders to foster a learning culture within the stores and local markets through active management, coaching, training and reward

· Facilitate local training team to identify local needs, and build a customized training strategy and action plan for their markets

· Develop local adaptation and local content whenever necessary, in addition to the existing global content, including tailoring and supporting the overall proofreading and language customization of content

· Build a strong network with training consultants, nurture retail trainers and in-store training ambassadors to ensure the ongoing development of the regional training community

· Oversee market induction sessions for all new hires within appropriate formats

· Partner with cross-functional departments to deliver retail-driven and product training sessions for the retail teams

· Manage training logistics and coordination (classroom setting, venue, electronic equipment, etc.)

· Optimize the classroom format in coordination with digital content on the e-learning platform

· Select, brief, and monitor external providers when necessary

· Participate with other regional training managers in the best-practices meetings led by the global team

TRAINING PLANNING & FOLLOW UP

· Plan, manage and maintain regional training schedules and records

· Manage and monitor the overall regional training budget and support local HR teams in their markets’ budget planning and usage to optimize the annual training spend as per business priorities

· Follow up on mystery shopping results, support the service evaluation, identify the opportunity for improvement, and work collaboratively with retail leaders for the execution plan

· Keep track of learning program feedback and evaluate the training content to constantly improve the learning offer and ensure it reflects training and business needs

· Monitor the usage of digital tools and e-learning platform

PROFILE

· With relevant work experience in similar role, at least 5 years in a managerial position with proven regional exposure

· Preferably within the luxury retail sector or based within a training consultancy with a particular focus on the Client Journey

· Inspiring, adaptable, energetic, and passionate in luxury fashion, prior work experience in retail store would be a plus

· Business-oriented person to positively collaborate with the retail business

· Ability to listen and understand the needs of the customer, translating those needs into educational focuses

· Capacity to translate business KPIs into behaviors to assess and initiate changes

· Facilitate, combining the basics principles of adult learning, facilitation, communication, and coaching

· Full understanding of blended learning and help drive an overall digital learning culture

· Demonstrated managerial attitudes (time management skills, organizational skills, planning skills)

· Advanced language skills in English a must, and highly preferred if also bilingual in Chinese

· Available for frequent business trips

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.