DODO Flagship Store Manager

Our Mission

We are currently looking for a Store Manager for our DoDo Flagship Boutique located in Milan.

Your opportunity

• Manage the boutique in order to achieve sales objectives and KPI’s, ensuring to spend most of the time on the shop floor with sales team and clients;
• Concur to the definition of action plans related to the mystery shopping results and ensure their implementation;
• Coach constantly sales teams on extraordinary service, selling skills and attitude to deliver a unique shopping experience;
• Resolve client concerns/disputes/complains while assuring the client satisfaction is pursued;
• Ensure the ethical behavior of the store team and integrity towards the client;
• Ensure the participation of the stores teams to trainings in order to develop their knowledge on different topics (collections, selling techniques, brand and inspiration stories, security…);
• Partner with sales trainers in all trainings implementation plans and follow up;
• Be proactive in recruiting new customers, promoting and creating events in order to generate new business opportunities;
• Constantly cultivate relationships with clients, in store and outside the store;
• Implement client database activities, as per marketing guidelines;
• Be responsible for the good maintenance, appearance and safe environment of the stores highlighting maintenance issues according to guidelines;
• Be responsible for the good functioning of the stores in terms of product assortment and visual merchandising, monitoring the store stock and guaranteeing the respect of display guidelines;
• Ensure that the sales teams’ grooming is always up to standards
• Be responsible for the store stock, ensuring to efficiently and effectively manage it according to KPI’s.

Who you are

• At least 5 years of experience in the position , gained in a very customer service focused environment, and with a genuine passion for luxury;
• A consolidate network of clients is required;
• Strong communication and interpersonal skills; story-telling abilities
• Positive attitude, enthusiastic and team leader;
• Strong manual ability and creativity, in order create the jewels directly in front of the customers, interpreting and meeting their needs;
• Fluent in Italian and English; Knowledge of any other language is greatly appreciated;
• Good knowledge of MS Office and Outlook is also required