KERING EYEWEAR EMEA Customer Service Ambassador (French Speaker) – Temporary
Kering Eyewear - Fixed Term (Fixed Term)
PADOVA - Italy
We are currently seeking a Customer Service Ambassador French speaker to join our corporate team in Padova Headquarter.
As EMEA Customer Service Ambassador, you will be part of a B2B environment and make the difference by ensuring an excellent service to our customers, attending their needs as order taking, queries, questions, and solving their complaints through different communication channels (telephone, Email, fax, chat, web) in order to provide a high and efficient level of service and maximizing business opportunities/Kering brands’ portfolio.
How you will contribute
Ordering flow management, from order acquisition to order entry in compliance with agreed trade terms
Handling customer inquiries using different communication channels
Researching information using available sources
Managing and solving customer complaints
Identifying and escalating priority issues
Providing customers with product and service information
Monitoring customer requests and queries
Mapping interactions’ information according to standard operating procedures
Creating new business opportunities through a proactive approach
Who you are
Bachelor / Master's degree (preference: Languages / Translation and Cultural Mediation)
Native speaker or equivalent (level C2) French
Additional knowledge of German, Spanish or Portuguese is a plus
Please note that English and Italian are mandatory
Ability to work within fast growing environments and contribute to build a new organization
Work experience in a B2B customer service environment
Good working knowledge of Office Package (Excel, Power Point, Word)
Plus: experience with CRM and SAP tools
Plus: knowledge of sales principles and methods
Plus: knowledge of order-to-cash flows
Excellent verbal and written communication skills
Passion and enthusiasm
Curiosity and innovation
Focus on results
Why work with us?
This is a fabulous opportunity to join the Kering Eyewear adventure and and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
- Full time