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    11/29/2023

    KERING EYEWEAR IT Analyst (Digital Customer Experience)

    Kering Eyewear - Regular
    LIMENA - Italy

    About Us Kering Eyewear is the world leader in Luxury and Hi-End Eyewear (Frames & Sunglasses), developing a unique ‘ensemble’ of powerful brands. We design, develop, manufacture and market to customers and consumers, the most desirable frames and sunglasses in two fast growing segments: Luxury and Sport & Lifestyle. Through our industry expertise, we empower our brands to go beyond their limits in this high potential business category, supporting their capacity to lead and innovate in Eyewear, to realize their artistic and financial potential, in the most imaginative and sustainable manner.

    Your opportunity

    We are looking for an IT Analyst (Digital CX) who will work in a modern and international start up contest to provide the best IT solutions and related IT projects. 

    How you will contribute

    • Analyzing and understanding the business requirements in order to define the best IT solutions for supporting the business processes

    • Supporting the internal team in projects related to Digital Solutions mainly for Customer Operation department

    • Understanding internal requirements and acting as first point of contact in the event of any query/issue

    • Creating, analyzing, and validating detailed functional specifications

    • Facilitating design sessions with partners to define the solution

    • Delivering elements of systems design, business rules, mock-up, or other detailed deliverables

    • Managing Project Management responsibilities also as IT Analyst (timings, technical goals)

    • Directly leading System Test and User Acceptance (UAT)

    • Coordinating External Consultants (according to the internal procedure of the IT dept.)

    • Creating internal documentation for users and for IT needs (i.e. application maintenance, tech. documentation, etc)

    • Being the first reference for the AMS (application maintenance services);

    • Directly reporting to IT Area Leader for internal follow up of IT projects and for proposal of new solutions (system based and/or process) in order to improve the overall process and the satisfactions.

    Who you are

    • Business Degree or Industrial / Management Engineering

    • Experience in projects related to CX application and other Digital tools integrated

    • 3 or 4 years of experience in similar role, consulting firms are considered as a plus

    • Microsoft D365, SAP Cloud Commerce B2B, SAP ERP

    • Experience in Fashion or Consumer goods industry is a plus

    • Advanced level of English

    • Teamwork

    • Customer-oriented

    • Problem solving

    • Focus on results

    • Passion and enthusiasm

    • Curiosity and innovation

    Why work with us 

    This is an excellent opportunity to join the Kering adventure in a moment of extraordinary growth and become part of a thriving team in a global Luxury group that offers endless possibilities to learn and grow. 

    Talent development is a managerial principle at Kering and we are committed to fostering internal mobility.  Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

    Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background. 

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