SAINT LAURENT Store Administrator
Saint Laurent - Fixed Term (Fixed Term)
MILANO - Italy
ABOUT SAINT LAURENT
Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the sociocultural landscape. In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe. Today, Saint Laurent collections include women’s and men’s ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.
ROLE
As the Store Administrator, you will provide fundamental back office support and set best practice for the store team. From the co-ordination and organisation of merchandise flow management, to administrative and client after-sales support, your role within the store is key to creating an efficient and effective environment, as well as delivering a memorable client experience.
MISSION
- Provide excellent customer and after-sales service
- Drive and maintain optimal use of the client database
- Continuously develop strong product knowledge and an understanding of current trends, in order to advise clients accordingly
- Responsible for before and after sales process for store and clients stock; in particular, AX process, shipment and transfer
- Ability to build and maintain strong working relationships with clients, colleagues and all members of management
- Participate in maintaining a positive work environment
- Support with the organisation of ad-hoc projects
- Guarantee excellent customer experience
- Manage and facilitate the client after sales service process
- Play an active role in ensuring the store atmosphere upholds brand image
- Support store management in all the store process compliance and follow-up
- Manage the product repair/after care process
- Adhere to and follow -up on all Company Policies & Operational Procedures
- Review and adapt back office processes to ensure efficiency and effectiveness
- Full time
- 欧洲
- Italy
