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Pomellato Global Retail Operations Manager

Pomellato - Regular
MILANO - Italy

About us Pomellato is the first global luxury Italian fashion fine jeweler, unconventional, colourful. Established in Milan in 1967, Pomellato stands out on the international scene for its unique design, blending impeccable craftsmanship and contemporary spirit. Timeless and fashionable, the brand was the first to introduce the prêt-à-porter vision into the world of jewellery, infusing classic tradition with a new twist. Crafted by the hands of expert goldsmiths, its creations heighten colorful gems through innovative stone cutting and setting techniques, which over time have come to define a consistent, unmistakable and iconic style. The mission to bring the jewel out of the safe and wear it every day embodies the attitude and personality of the women who inspire the brand: self-confident, creative, sensual, unconventional. Today Pomellato is a global luxury jewellery brand with over 60 flagship boutiques and corners around the world.

Our Mission

We are currently looking for a Global Retail Operations Manager who will join our dynamic team based in Milan. Directly reporting to the Worldwide Sales Excellence and Clienteling Director, she/he will act as the lead contact for each market on how stores operate on a daily basis, ensuring that retail operations and long-term developments are seamlessly integrated and shared across all functions.

Your Opportunity

  • Work with the local Retail Operations Managers, to ensure that Retail Operations are executed compliantly and in line with the Brands vision and Company’s guidelines

  • Create, maintain and constantly update Store Handbook and the operating standards, to ensure Store Managers are clear on expectations and global retail procedures

  • Partner with Corporate Crm, IT, Aftersales, Security Teams to ensure that all developments are in line with the store needs and expectations in order to enrich the omnichannel customer experience

  • Work closely with the Store Design team, to ensure data is aligned and channeled in the correct way, devising strategies together to drive continuous improvement to store opening plans and replication over time

  • Continuously gather feedback and data from all markets and work with them, forward planning to ensure all activities are thought through

  • Build an understanding of the practical realities of local decisions, always seeking ways to improve upon these

  • Review operational efficiencies and benchmark performance levels.

  • Monitor KPI’s and impulse corrective actions if needed

Who you are

  • Post-graduate experience in a similar position of at least 3/5 years in a similar dynamic, international and complex organization

  • In-depth knowledge of the state of premium retail, as well as highest standards of client experience

  • Proven strong operational performance in the retail environment and good customer service attitude

  • Highly flexible dynamic personality with the ability to effectively interact with both non-technical and technical resources alike

  • Holistic vision and ability to translate technical jargon into business language

  • Agility and entrepreneurial spirit to support in finding new approaches and solutions to the challenges of this role

  • Organized, delivery focused and comfortable working on own initiative

  • Solid project management skills and experience in developing information requirements and taking a project from concept to implementation

  • Strong analytical skills and ability to read data and translate them into actions

  • Team player, comfortable dealing with all business levels and external suppliers

  • Innovative problem solving, design and testing skills

  • Fluent in spoken and written English

  • Proficient in MS Office, particularly Word, Excel and main systems such as Cegid, salesforce, etc.

  • Full time
  • Europe
  • Italy
Postuler

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