BALENCIAGA Retail Manager, SG & MY

How you will contribute

Leadership

• Lead operations team to ensure that company standards are upheld in the below areas.

• Lead store team to drive sales in line with company targets

• Provide constant feedback and coaching to improve the team’s skills and sales results.

• Collaborate with different teams to organize staff training / development programs for store staff to ensure store operation standards

• Develop team member with leadership and other abilities for succession planning.

• Set goals for each team member for the achievement of company KPIs

• Control expense within budget.

Retail Excellence & Services

• Create an environment focused on customer experience.

• Ensure that each team member is knowledgeable about selling ceremonies, products and Balenciaga philosophy

• Be inventive and create additional business opportunities by ensuring that team members focus on building their clientele

• Work closely with mall management and CRM team to generate additional opportunities that showcase our brand vision. This may include client treatment plan for mall VICs and obtaining promotional opportunity

• Ensure operation efficiency and effective implementation of business promotion initiatives and marketing programs at store level to enhance brand’s awareness

Who you are

• Bachelor’s degree with at least 12 years hands-on retail sales or store operation experience in which 7 years at managerial level

• Prior exposure in luxury goods or premium fashion brands

• Energetic and well-organized personality with strong leadership, people management, teambuilding, and communication skills

• Good command of both spoken and written English

• Good PC skills such as MS Office

Why work with us?

This is an exciting opportunity to contribute to the Balenciaga philosophy and to become part of a team that offers possibilities to learn and grow.   

Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Diversity Commitment

Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation… - enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for. It is part of our interview process to discuss with you how to excel in our company